Nicola Cooley
Glendale
Summary
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
9
9
years of professional experience
Work History
Health Unit Coordinator/Telemetry Monitor Technician
Select Specialty West Allis
West Allis, WI
03.2023 - 06.2026
- Coordinated patient admissions, discharges, and transfers to ensure smooth operational flow.
- Managed communication between healthcare teams and patients, enhancing information exchange efficiency.
- Scheduled appointments and maintained accurate records in electronic health systems for optimal patient care.
- Assisted nursing staff with administrative tasks, improving departmental workflow and reducing delays.
- Developed standardized procedures for documentation, increasing accuracy and consistency in patient records.
- Trained new staff on protocols and systems, fostering a collaborative work environment within the unit.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Utilized electronic health record systems to document patient information accurately and efficiently.
- Scheduled and maintained appointments, optimizing clinic workflow for staff and patients.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborated with nursing staff to ensure timely communication of significant findings.
- Assisted in the setup and calibration of telemetry equipment for accurate readings.
- Documented and reported abnormal cardiac activity to healthcare providers promptly.
- Participated in quality assurance initiatives to uphold high standards of patient care delivery.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Assisted with improvement and implementation of cardiac log forms.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Promoted a positive work environment by actively participating in team-building activities and promoting open communication among colleagues.
- Worked closely with the quality assurance team to improve telemetry-related processes and procedures, resulting in more efficient patient care.
- Played an integral role in reducing instances of alarm fatigue among healthcare providers by properly setting alarms according to established protocols and individual patient needs.
- Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
- Demonstrated strong attention to detail while documenting vital signs, EKG rhythms, and any significant changes in patient condition for medical records accuracy.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Communicated with healthcare workers and physicians concerning test results.
Ward Clerk
Fresenius Medical Care Holdings Inc.
Milwaukee, WI
01.2020 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Traveled to different sites to disinfect HD machines 3 days a week.
- Ordered medical supplies for HD.
Phlebotomist
Octapharma Plasma Center
Milwaukee, WI
12.2017 - 10.2018
- Conducted venipunctures and capillary draws, ensuring patient comfort and adherence to protocols.
- Maintained accurate records of blood donations and specimen processing, enhancing data integrity.
- Trained new staff on safety procedures and best practices for phlebotomy techniques.
- Implemented workflow improvements, reducing wait times for donors during collection processes.
- Collaborated with healthcare professionals to address donor concerns and optimize donation experience.
- Monitored equipment functionality and performed routine maintenance to ensure operational efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Education
Associate of Science - Applied Science
Bryant & Stratton College, Glendale, WI
Glendale, WI09-2016
Skills
- Critical thinking
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Paperwork processing
- Training and mentoring
- Medical records management
- EMR updating
- HIPAA compliance
- Healthcare software
- Emergency response support
Timeline
Health Unit Coordinator/Telemetry Monitor Technician
Select Specialty West Allis
03.2023 - 06.2026
Ward Clerk
Fresenius Medical Care Holdings Inc.
01.2020 - 12.2022
Phlebotomist
Octapharma Plasma Center
12.2017 - 10.2018
Associate of Science - Applied Science
Bryant & Stratton College, Glendale, WI