Nicola Warmsley
White Plains,MD
Summary
Dynamic culinary and business professional with a proven track record at Rather Exquisite and Alkaline Awakening, excelling in food safety and customer satisfaction. Leveraged cooking techniques and exceptional service to enhance client experiences, achieving significant improvements in efficiency and quality. Skilled in team leadership and innovative problem-solving, consistently delivering tailored solutions to meet diverse needs.
Overview
12
12
years of professional experience
Work History
Chef/Catering Associate
Rather Exquisite
03.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Placed orders to restock items before supplies ran out.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
Owner
Alkaline Awakening
04.2020 - Current
- Cultivated a loyal customer base by consistently delivering exceptional service and high-quality herbal products tailored to individual needs.
- Demonstrated commitment to sustainable practices through responsible sourcing of organic ingredients for all products offered at the clinic or shop.
- Expanded clientele base by offering workshops and seminars on herbalism, natural health, and holistic living practices.
- Prioritized safety by staying up-to-date on the latest research regarding herb-drug interactions, contraindications, and potential side effects.
Call Center Representative
CoStar
11.2016 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Accounting Specialist
Central Parking Services
08.2012 - 07.2015
- Input financial data and produced reports using Intuit Quickbooks.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Supported management in optimizing parking space utilization by providing timely input on occupancy levels and trends.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Increased efficiency of transaction processing through regular maintenance of equipment, promptly reporting malfunctions for repair or replacement as needed.
- Assisted in streamlining the payment process for customers through effective communication and problem-solving skills.
Education
Associate of Science - Accounting And Business Management
Kaplan University
Davenport, IA06.2015
Skills
- Computer Software Proficiency
- Computer Software Familiarity
- Proficient in Microsoft Office
- Food presentation
- Food quality
- Cooking techniques
- Food safety and sanitation
Timeline
Chef/Catering Associate
Rather Exquisite
03.2021 - Current
Owner
Alkaline Awakening
04.2020 - Current
Call Center Representative
CoStar
11.2016 - 09.2019
Accounting Specialist
Central Parking Services
08.2012 - 07.2015
Associate of Science - Accounting And Business Management
Kaplan University
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