Nicola Wilson
Hyattsville,MD
Summary
Dedicated Senior Data Entry Clerk with extensive experience in high-volume data management. Expertise in database management and advanced spreadsheet functions ensures exceptional data integrity and accuracy. Proven track record of enhancing workflow efficiency through innovative techniques and software solutions, consistently meeting tight deadlines to boost team productivity.
Overview
21
21
years of professional experience
Work History
Senior Data Entry Clerk
Ministry Of Labour And Social Security
Kingston, Jamaica
08.2003 - 05.2024
- Entered high volumes of numerical and textual customer account information into a computerized database quickly and accurately.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed incoming documents for accuracy and completeness prior to processing them.
- Maintained data entry requirements by following data program techniques and procedures.
- Training and supervising digitization technicians and operators.
- Assigning tasks based on individuals' skills and workload.
- Performance evaluation and coaching to maintain quality standards.
- Addressing performance issues and disciplinary actions when necessary.
- Monitoring project progress and identifying potential issues.
- Establishing and enforcing quality standards for scanned images and digital files.
- Performing regular quality checks throughout the digitization process.
- Identifying and addressing quality issues promptly.
- Working with other departments to identify digitization needs and priorities.
- Coordinating with stakeholders to ensure project alignment with organizational goals.
- Communicating project progress and challenges to relevant parties.
Education
Associate of Science - Computer Application And Business Studies
Portmore Community College
St. Catherine,Jamaica05-2009
Skills
- Advanced spreadsheet skills
- Database management
- Data security awareness
- Process improvement ideas
- Error detection techniques
- Accuracy and attention to detail
References
References available upon request.
Timeline
Senior Data Entry Clerk
Ministry Of Labour And Social Security
08.2003 - 05.2024
Associate of Science - Computer Application And Business Studies
Portmore Community College