Summary
Overview
Work History
Education
Skills
involvement
Timeline
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NICOLA ZITKA

Tallahassee,FL

Summary

Versatile team member ready to take on any required task and adapt to changing conditions with a resourceful, hard working mindset and a positive attitude. Reliable, friendly, and dedicated to business success. Eager to learn more and expand personal skills. Holds quality and teamwork in high esteem.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
04.2022 - 07.2023
  • Enhanced customer experience by establishing a personal connection and making recommendations to suit individual tastes
  • Handled lines of 50+ customers swiftly and efficiently while maintaining product quality
  • Memorized over 100 drink combinations and formulas to ensure that each drink provided the greatest possible satisfaction to the customer
  • Functioned as part of a team and fostered a healthy, friendly work environment where individuals played to their strengths and maximized productivity

Team Member

McDonald's
10.2018 - 08.2019
  • Focused on excellent customer satisfaction
  • Maintained OEOP (Order Enter - Order Present) times below 150 seconds
  • Entered orders, assisted coworkers, and prepared food following all health and ecolab procedures
  • Worked hard to learn all required tasks quickly to maximize performance
  • Rotated through a series of four different stations each shift based on team needs.

Education

Bachelor of Science - Criminology

Florida State University
Tallahassee, FL
05.2024

Skills

  • Barista Certified
  • Food Preparation
  • Table Bussing
  • Soft Selling
  • Speaks confidently in public
  • Leadership
  • Proficient in Microsoft Office Software
  • Works well with others
  • Delegates effectively
  • Fast learning
  • Multi-tasking

involvement

Secretary - FSU's Biking Club (2021 - Present)

     Maintains communication between E-Board and club members, hosts community events, designs flyers for events, plans rides

Event Coordinator - Buddhist Student Association (2023 - Present)

     Coordinates local and travel events, hosts community events, mediates group discussions during club meetings   

Concept Director - Offbeat Magazine (2023)

      Designed a magazine spread and wrote accompanying article, styled models, directed photographers

Fashion Designer - MUSE Fashion Show (2022)

      Designed two unique garments, created my own patterns and sewed pieces, modeled and walked runway

Timeline

Barista

Starbucks
04.2022 - 07.2023

Team Member

McDonald's
10.2018 - 08.2019

Bachelor of Science - Criminology

Florida State University

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NICOLA ZITKA