Nicolas A. DiGirolamo

· Delivered outstanding service to customers to maintain and extend relationships for future business opportunities and maintained strong working relationships leading to repeat business and referrals.

• Entertained and engaged audiences at sporting events and university activities, creating a positive and energetic atmosphere.
• Collaborated with marketing teams to enhance school spirit and promote university events.
• Developed strong rapport with students, faculty, and alumni, fostering a sense of community.

· Updated Plan for Every Part (PFEP) documents to optimize material flow.

· Contributed to a Kaizen event, redesigning a production line to improve efficiency.

· Designed standardized work procedures to reduce process variability.

· Conducted cycle time studies to identify and resolve bottlenecks.

· Improved part delivery efficiency, reducing lead times

· Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

· Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

· Earned multiple Guest Service pins for outstanding guest service and customer relations.

· Earned Lifeguard of the week multiple times for my hard work for going above and beyond.