Nicolas Allen
Richmond,VA
Summary
Motivated and detail-oriented Writing, Rhetorical, & Technical Communication major with Pre-Law Minor at James Madison University, aspiring to build a career in legal journalism and paralegal work. Passionate about effective communication, problem-solving, and helping others navigate complex legal matters. Proficient in Microsoft Excel and skilled in writing, editing, and professional communication, with a strong ability to research, analyze, and present information clearly. Experienced in customer service and team leadership, with a proven ability to adapt and collaborate in diverse environments. Excited to contribute to meaningful legal and journalistic work while continuing to develop expertise in legal research, analysis, and advocacy. My skills extend beyond legal fields and are well-suited for any writing, editorial, or communication-focused career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mailroom Operations Specialist
James Madison University
Harrisonburg, Virginia
04.2024 - Current
- Operated mailroom equipment such as postage meters, scanners, and labeling machines efficiently and accurately
- Used software for tracking and managing mail and packages, ensuring up-to-date and accurate records
- Adapted quickly to new mailroom technologies and software updates, ensuring continuous improvement in mailroom operations
- Organized mailroom and storage areas, ensuring a tidy and systematic environment for easy retrieval and processing of mail
- Implemented and maintained filing systems for efficient document storage and retrieval, enhancing overall mailroom efficiency
Front End Lead
Food Lion
Richmond, Virginia
06.2023 - Current
- Turned customer inquiries into positive experiences, enhancing loyalty while troubleshooting diverse concerns seamlessly
- Built strong relationships with customers by understanding their business goals and providing exceptional service and support
- Clearly articulate complex ideas and information in both written and verbal formats, ensuring all customers understand the message
- Work seamlessly with colleagues to achieve common goals by sharing knowledge, supporting team members, and recognizing diverse contributions
- Innovate and think creatively to overcome challenges, often proposing novel approaches and testing new methods to find the most effective solutions
- Quickly learn new skills and adapt to new tools or processes, ensuring smooth transitions and continued productivity
Camp Counselor
Broad Rock Parks & Recreation
Richmond, Virginia
05.2015 - 08.2015
- Guided and supervised groups of children or adolescents, ensuring their safety and engagement in activities
- Delegated tasks to junior counselors or volunteers, coordinating efforts to achieve camp objectives
- Motivated campers and staff by setting a positive example and fostering a sense of teamwork and community
- Planned and organized daily schedules, balancing a variety of activities to ensure a well-rounded camp experience
- Managed resources efficiently, including supplies, equipment, and time, to maximize the effectiveness of camp programs
- Kept detailed records of camper attendance, incidents, and progress, ensuring accurate documentation
Education
Bachelor's Degree - Arts And Letters, Writing, Rhetoric, & Technical Communication
James Madison University
Harrisonburg, VirginiaHigh School Diploma -
Meadowbrook High School
Richmond, Virginia05.2023
Skills
- Customer Service
- Leadership
- Conflict Resolution
- Professional Editing
- Google and Microsoft Specialist
- Technical Writing and Communication
- Ethical Judgement & Integrity
Locations
- North Chesterfield, VA
- Harrisonburg, VA
Activities
- Feed More Food Bank
- Eritrean and Ethiopian Student Alliance
- Developing Men of Color
- MBK World of Robotics
- National Honor Society
Certification
• Proactive Cybersecurity Awareness (RCI) – Ricoh Corporate Security (March 2025)
• Developed knowledge of cybersecurity best practices, threat mitigation, and data protection strategies.
• Social Engineering – Ricoh Corporate Security (March 2025)
• Gained expertise in recognizing and preventing social engineering attacks, emphasizing security awareness and risk management.
Timeline
Mailroom Operations Specialist
James Madison University
04.2024 - Current
Front End Lead
Food Lion
06.2023 - Current
Camp Counselor
Broad Rock Parks & Recreation
05.2015 - 08.2015
High School Diploma -
Meadowbrook High School
Bachelor's Degree - Arts And Letters, Writing, Rhetoric, & Technical Communication
James Madison University