Kriselda Marmolejo
Dallas
Summary
Dynamic professional with extensive experience at Ricoh-USA, Inc., excelling in operational support and customer service. Proven ability to manage facility coordination and document management, ensuring efficiency and accuracy. Bilingual in Spanish and English, adept at fostering relationships and enhancing workplace readiness, contributing to a seamless operational environment.
Overview
9
9
years of professional experience
Work History
Site Coordinator/Mailroom and Service Specialist
Ricoh-USA, Inc.
Dallas
10.2025 - 06.2026
- Bilingual-Spanish/English
- Experience with Microsoft Suite and SharePoint
- Monitor count of guests
- Manage facility tickets in a timely manner (Service Now)
- Manage access badges with facilities lead
- Written communication
- Manage parking for guests and colleagues
- Serve as a primary point of contact for employees and guests, providing professional front-of-house coverage
- Manage all incoming and outgoing mail, packages, and deliveries; log, track, and ensure timely and secure distribution while maintaining chain-of-custody standards.
- Monitor and maintain copier/MFD fleet, including restocking paper and toner, performing basic troubleshooting, and escalating service issues when required.
- Coordinate delivery and distribution of completed print and service jobs across departments, ensuring SLA compliance and customer satisfaction.
- Maintain accurate operational records, job logs, and reporting using internal systems and Microsoft Office tools.
- Provide hospitality-driven customer service, respond to service requests, and resolve issues proactively.
- Support workplace readiness by ensuring print stations, common areas, and supply locations remain organized and fully stocked.
- Prepare operational reports and assist in identifying opportunities to improve workflow efficiency.
Learning Coordinator
Legacy Preparatory Charter Academy
Mesquite
08.2025 - 10.2025
- Coordinated daily classroom and administrative operations, ensuring learning environments were organized, prepared, and fully functional.
- Maintained and managed student records, data entry, and documentation with a high level of accuracy and confidentiality.
- Supported enrollment processes including student registration, data verification, and records management.
- Assisted in preparing instructional materials, reports, and operational documentation to support academic and administrative needs.
- Collaborated with educators, staff, and leadership to coordinate schedules, activities, and program support.
- Provided bilingual communication support to students, parents, and staff, ensuring clear and professional interactions.
- Assisted with program coordination, data collection, and reporting to track performance and support continuous improvement.
Office Services Associate
Williams Lea by RRD
Dallas
03.2025 - 07.2025
- Supported front-of-house operations by greeting visitors, answering calls, and providing a professional and welcoming workplace experience.
- Coordinated meeting and event logistics including conference room setup, reset, catering coordination, and supply management.
- Assisted with mail handling, printing, reprographics, and document services to support daily business operations.
- Maintained workplace readiness by restocking pantries, supply areas, and common spaces.
- Collaborated with vendors and internal teams to ensure smooth office and event operations.
- Booked conference rooms and ensured meeting spaces were properly prepared and maintained.
Legal Senior Service Specialist
Ricoh-USA, Inc.
Dallas
01.2024 - 08.2024
- Managed confidential incoming and outgoing mail, legal packages, and deliveries, ensuring accurate logging and secure handling.
- Provided reception and front-of-house support, greeting clients and maintaining a professional workplace environment.
- Maintained copier/MFD equipment including restocking supplies, monitoring performance, and supporting end users.
- Coordinated conference room setup, hospitality services, and meeting readiness for attorneys and clients.
- Maintained supply areas, kitchens, and common spaces to ensure workplace cleanliness and readiness.
- Assisted legal staff with operational support, document handling, and administrative coordination.
- Prepared reports, tracked service activity, and ensured compliance with operational procedures and service standards.
Teacher Assistant / LPAC Data Clerk
Legacy Preparatory Charter Academy
Mesquite
10.2017 - 01.2024
- Assisted educators with daily instructional and organizational tasks to enhance classroom operations and support student learning.
- Delivered bilingual support as a substitute, ensuring continuity of classroom activities and maintaining a structured learning environment.
- Streamlined student enrollment processes through documentation review, data entry, and records management, ensuring accuracy and confidentiality.
- Assisted with student recruitment efforts by supporting admissions activities, outreach initiatives, and application processing.
- Built and maintained relationships with community partners to connect students and families with educational and support resources.
- Tracked and analyzed program data using surveys and reports to inform performance monitoring and drive improvement initiatives.
Education
B.A. - Spanish
University of North Texas
Denton, TX05-2015
Skills
- Microsoft Office
- Service Now
- Document management
- Facility coordination
- Data entry
- Customer service
- Attention to detail
- Operational support
- Vendor relationship management
Timeline
Site Coordinator/Mailroom and Service Specialist
Ricoh-USA, Inc.
10.2025 - 06.2026
Learning Coordinator
Legacy Preparatory Charter Academy
08.2025 - 10.2025
Office Services Associate
Williams Lea by RRD
03.2025 - 07.2025
Legal Senior Service Specialist
Ricoh-USA, Inc.
01.2024 - 08.2024
Teacher Assistant / LPAC Data Clerk
Legacy Preparatory Charter Academy
10.2017 - 01.2024
B.A. - Spanish
University of North Texas