XIOMARA TOLEDO DELGADO
Tampa,USA
Summary
Motivated and caring professional, with more then fifteen years experience in the healthcare field. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Driven site coordinator bringing several years of success in related roles to add an invaluable new facet to the team.
Overview
16
16
years of professional experience
Work History
Patient Service Center Site Coordinator/Lead Phlebotomist
Laboratory Corp Of America
Tampa, USA
07.2019 - Current
- Address any customer service issues in a prompt and respectful manner
- Performed all duties in accordance with established methods, techniques and recognized standards
- Managed site inventory, ordering supplies as necessary to avoid project delays.
Medical Assistant
Tampa Family Health Center
Tampa, USA
04.2009 - 07.2019
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
Education
Medical Clinical Lab Assistant -
Ultimate Medical Academy
Tampa, FL01.2009
Social Sciences -
University of Puerto Rico
Arecibo, PR01.2003
Skills
- Multitasking
- Teamwork and Collaboration
- Interpersonal communication skills
- Medical Terminology
- Word
- Attention to Detail
- Verbal communication skills
- Customer Service
- Microsoft Office
- Problem-solving capabilities
- Productivity
- Patient Rights
- Epic Systems
- Organizational skills
- Time Management
- Written communication skills
- HIPAA Compliance
- Data Entry
- Outlook
- Appointment Scheduling
- Time management skills
- Professionalism
- Excel
- Insurance Billing
Timeline
Patient Service Center Site Coordinator/Lead Phlebotomist
Laboratory Corp Of America
07.2019 - Current
Medical Assistant
Tampa Family Health Center
04.2009 - 07.2019
Medical Clinical Lab Assistant -
Ultimate Medical Academy
Social Sciences -
University of Puerto Rico