Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Jimenez

Irving,TX

Summary

Dedicated, passionate and goal-driven Lead patient Service Coordinator with strong experience in customer service and patient care. Dedicated to providing compassionate support, ensuring positive patient experiences, and maintaining clear communication.

Overview

2
2
years of professional experience

Work History

Lead Patient Service Coordinator

Methodist McKinney Hospital- Core Physical Medicine
Irving, TX
08.2024 - 07.2026
  • Greet and check in patients while providing excellent customer service
  • Verify insurance eligibility and obtain authorizations as needed
  • Answer calls, verify insurance, and assist patients
  • Schedule Physical Therapy evaluations, follow-up appointments, and manage referrals
  • Answer phone calls and assist patients with scheduling and billing questions
  • Trained new staff on operational procedures and software systems
  • Scan and organize medical documents
  • Manage clinic inventory and perform daily opening/closing duties

Lead Patient Service Coordinator

Healthcare Associates of Irving- Boardwalk Diagnostics
Irving, TX
04.2024 - 08.2024
  • Greeted and checked in patients efficiently while providing exceptional customer service
  • Managed calls and patient inquiries
  • Collected copays and verified insurance
  • Scheduled imaging exams and confirmed appointments
  • Managed calls and patient inquiries, providing timely information and assistance
  • Scanned documents and processed imaging reports
  • Trained new staff and coordinated weekly schedules to maintain operational consistency
  • Processed laboratory orders

Education

Graduate -

Macarthur High School

Radiology Tech

North Lake College
Irving, TX
07-2029

Skills

  • Great customer service
  • Time management
  • Multitasking
  • 10-key data entry
  • Customer service excellence
  • Q-Ris software
  • Phreesia platform
  • PayDC software
  • Inteleviewer platform
  • Vidistar software
  • Epic Systems
  • WebPT software
  • Bilingual- English/Spanish

Timeline

Lead Patient Service Coordinator

Methodist McKinney Hospital- Core Physical Medicine
08.2024 - 07.2026

Lead Patient Service Coordinator

Healthcare Associates of Irving- Boardwalk Diagnostics
04.2024 - 08.2024

Graduate -

Macarthur High School

Radiology Tech

North Lake College

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