Agnieszka Flynn
Justice,IL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Patient Service Coordinator I
United Vein Centers And Vascular Centers
Downers Grove , IL
2023.01 - 2023.12
- Greet patients upon arrival. Check in/out patients
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Assisted with verifying patient's insurance eligibility and benefits coverage.
- Scheduled treatment protocols and audit schedule to ensure patient insurance eligibility
- Maintained patients medical records and prepare charts for appointments
- Manage office operations and work flow
- Ordering office and break room supplies
- Worked closely with physician, administrators, physician liaisons to achieve optimal productivity and practice growth
- Provided patients with support and guidance
- Self-motivated, with a strong sense of personal responsibility
Clinic Liaison
Vein Clinics Of America
2010.08 - 2022.09
- Clinical Liaison works closely with clinical staff to ensure excellent patient navigation
- Assist with patient schedule management, including but not limited to: scheduling patient protocols and next appointments, following-up on patient journey tracking reports and dashboards
- Submit and follow-up on cases for authorization
- Provide coverage for other clinics, as assigned
- Provide responsive timely patient follow-up communications
- Complete assigned daily tasks (60-90 tasks)
- Improved office efficiency by effectively managing internal communications and correspondence
- Worked remotely for 3 years
- Collaborated with team members to achieve target results
- Handled 60-80 calls per day to address customer inquiries and concerns
Bilingual Customer Service Representative III
PNC Bank
2008.01 - 2010.08
- Answering customer/non-customer phone calls (60-70 calls per day)
- Assisting customer with escrow account issues, providing assistance to explain escrow analyzes
- Providing customers explanation regarding real estate taxes, disbursements from escrow accounts
- Providing explanation to customers regarding hazard insurance
- Providing assistance with loss claims procedures
- Process ACH payments for customers
- Answering questions regarding additional principal payments, amortization schedules, PMI inquires, methods of payments
- Identifying and pursuing sales opportunities
- Assisting polish customers to interpreter phone calls thru conference calls with other departments (Customer counseling, Loss mitigation, Home Affordable Modification, Foreclosure)
Loan Servicing Representative
MidAmerica Bank
2007.04 - 2008.01
- Receives incoming telephone calls to centralized loan servicing, from lending customer
- Process requests from customers such as: account transfers, loan payments, requests to waive late charges
- Analyzes mortgage, equity, installments loan accounts discrepancies errors and disputes to resolve issues.
- Preparing payoff statements
- Explains to customers escrow analyzes issues
- Identifies problems and makes necessary changes to solve problem
Equity Loan Processor
MidAmerica Bank
2006.07 - 2007.04
- Checking loan data ( correcting mistakes, making changes)
- Preparing documents for closing
- Scheduling closing for customers
- Collecting all necessary documentation for closing (pay stubs, w-2, tax returns, CPA letters, credit card statements, payoff letters)
- Ordering customers credit report, verifying liabilities
- Ordering appraisals to be done, sending request for rate locks
- Keeping pipe line updated every 48th hours by contacting with customers
- Contacting institution to obtain customers documentation (home owners insurance, flood insurance, verification of employment, title)
Post Closing Processor
Mid America Bank
2005.11 - 2006.07
- Imaging documents
- Ordering equity checks for the customers
- Checking closing documents, looking for the mistakes (names, addresses, social security numbers)
- Editing closed loans
Opening Processor
MidAmerica Bank
2004.06 - 2005.11
- Opening uploaded loans
- Put papers files in the order (pay stubs, w-2, other MAB documents)
- Checking interest rates
- Preparing documents and mailing out packages for the customers to sign
- Sending uploaded files for review
- Verifying customers information (verification employment, etc)
Teller
MidAmerica Bank
2003.02 - 2004.06
- Handling deposits and withdrawn transactions from savings, checking, CD, money market, line of credit and mortgages.
- Receiving payments for mortgage, equity, auto loans
- Making bank checks, temporary checks, money orders
- Promotes bank products
- Assisting in training new employees
- Check cashing
Assistant of Manager
Restaurant In Poland
2001.04 - 2002.06
- Analyzing company expenses and profits
- Helping employees to understand the customers needs
- Ordering supplies for the company
- Preparing paper work and payroll for the employees
- Helping employees to organize their work on the daily basis
Education
Bachelor of Arts - International Business (Completed 1y) 2001-2002
University Andrzej Modrzewski(for Bachelor Degree)
Cracow, PolandSociology/Social Work
Collage Courses For Associate Degree 1998-2001
Cracow, Poland2001
Skills
- Patient Liaison
- Quality Patient Care
- Great Customer Service
- Bilingual
- Communication
- Working well in team
- Logical approach to problem solving
- Adaptability
- Organization
- Service oriented
- Multitasking
Additional Information
References:
Katie Sweetwood
Former Practice Manager at Vein Clinics of America
708 704 9719
Angela Smith
Director of Call Centers at Vein Clinics of America
630 890 2471
Timeline
Patient Service Coordinator I
United Vein Centers And Vascular Centers
2023.01 - 2023.12
Clinic Liaison
Vein Clinics Of America
2010.08 - 2022.09
Bilingual Customer Service Representative III
PNC Bank
2008.01 - 2010.08
Loan Servicing Representative
MidAmerica Bank
2007.04 - 2008.01
Equity Loan Processor
MidAmerica Bank
2006.07 - 2007.04
Post Closing Processor
Mid America Bank
2005.11 - 2006.07
Opening Processor
MidAmerica Bank
2004.06 - 2005.11
Teller
MidAmerica Bank
2003.02 - 2004.06
Assistant of Manager
Restaurant In Poland
2001.04 - 2002.06
Bachelor of Arts - International Business (Completed 1y) 2001-2002
University Andrzej Modrzewski(for Bachelor Degree)
Sociology/Social Work
Collage Courses For Associate Degree 1998-2001
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