Nicolas Badgley
Glendale,AZ
Summary
Motivated, well rounded individual offering great professionalism and positivity. Looking for a company in need of great collaboration and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Pest Control Technician/ Assistant Supervisor
Blue Sky Pest Control
Phoenix, AZ
02.2022 - Current
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- As an Assistant Supervisor, duties included:
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in the development of operational policies, procedures and standards.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Conducted periodic inventory checks to ensure accuracy of stock levels.
- Trained new staff members on company policies, procedures and job expectations.
- Analyzed financial data such as sales figures, profits and losses, to evaluate business performance.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Delegated daily tasks to team members to optimize group productivity.
Delivery Driver
FedEx
Phoenix, AZ
03.2018 - 02.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Processed payments by accepting cash, checks and credit card payments.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Navigated and operated 26-foot truck to deliver 200 deliveries per day.
Pest Control Technician
Peoria Pest Control
Buckeye, AZ
07.2016 - 02.2018
- Followed all company protocols when applying pesticides on the inside of structures.
- Maintained knowledge and adhered to state rules and regulations.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Checked all areas of structures to determine the damage and provided key information to the customer.
- Used shovels and brooms to remove debris and enhance effectiveness of chemical applications.
General Manager
Dennys Restaurant
Phoenix, AZ
04.2014 - 07.2016
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05.2012
Some College (No Degree) - Computer Science
Glendale Community College
Glendale, CASkills
- Route management
- Sales team development
- Recruiting and hiring
- Team building and motivation
- Schedule management
- Lifts up to 150 pounds
- Excellent sense of direction
- Pallet jack and hand truck operation
- Defensive driver training
- Customer Service
- Time management skills
- Price memorization
- Point of Sale (POS) system operations
- Performance improvements
- Supervision and training
- Employee development
- Calm under pressure
- Clean Driving Record
- Appointment Scheduling
- Team Mentoring
- Reports and documentation
Timeline
Pest Control Technician/ Assistant Supervisor
Blue Sky Pest Control
02.2022 - Current
Delivery Driver
FedEx
03.2018 - 02.2022
Pest Control Technician
Peoria Pest Control
07.2016 - 02.2018
General Manager
Dennys Restaurant
04.2014 - 07.2016
High School Diploma -
Valley Vista High School
Some College (No Degree) - Computer Science
Glendale Community College
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