Nicolas Bilderback

Location Lead:

• Lead barista at the café.
• Open and close the shop.
• Handle customer transactions and issues.
• Make sure drinks are coming out in a timely fashion.
• Lead other baristas, and ensure the quality of each drink.
• Give detailed information on all single-origin blends to customers to direct them toward their preferences.
• Led inventory management, ordering supplies and managing stock levels to minimize waste.

Media Team:

• Write scripts for announcements and informational videos for social media, with the goal of educating customers on incoming single origins or on coffee-related topics of importance.
• Plan shoot days, memorize scripts, feature in, and edit videos.

• Greeted members and guests upon arrival at the health club.
• Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Handled various cleaning duties to keep common areas neat and organized.
• Resolved any customer complaints or issues in a timely manner.
• Watched over swimmers to respond quickly to distress situations.
• Enforced all safety regulations and posted rules for patrons.

• Directed weekly youth meetings, special group events, and overnight excursions.
• Recruited, hired and trained primary and supplemental teaching staff.
• Developed lesson plans and taught lessons weekly.
• Guided staff and volunteers in administering education, youth programs, social action, and fellowship.
• Lead roughly 60 students each week in various activities.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Received and displayed product shipments on store retail shelves upon delivery.
• Organized stockroom shelves according to size, color or style.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Organized store by returning merchandise to proper areas and restocked displays.

• Managed cash register and processed transactions with accuracy and integrity.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Stocked shelves with ingredients needed to make coffee drinks.
• Recommended pastries and sandwiches to pair with customers' beverages.
• Created complex, hand-crafted beverages based upon customer preferences.

• Assisted in the preparation of various dishes under chef supervision.
• Maintained cleanliness and order in the kitchen area.
• Ensured compliance with portion sizes, quality standards, and kitchen rules.
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Performed general cleaning duties such as sweeping floors or polishing silverware between shifts.