Naomi Lacey
Bellevue
Summary
PERC hiring manager at Biggby Coffee with a proven track record in enhancing customer satisfaction and team performance. Expert in staff training and development, I implemented process improvements that boosted workflow efficiency by 20%. Committed to maintaining high standards of cleanliness and fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Barista Manager
Biggby coffee
Pennfield, MI
04.2023 - Current
- Supervised daily operations, ensuring high-quality beverage preparation and customer satisfaction.
- Trained and mentored new baristas on coffee brewing techniques and customer service standards.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak hours.
- Implemented process improvements that increased workflow efficiency during busy shifts.
- Conducted regular team meetings to communicate goals, performance feedback, and promote collaboration.
- Resolved customer complaints promptly, enhancing overall experience and loyalty to the brand.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Created new training guidelines, and provided staff orientation and training.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Motivated staff to perform at peak efficiency and quality.
Education
GED -
Lansing Community College
Lansing, MISkills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Hand-crafted drink recipes
- New product introduction
- Employee scheduling
- Product promotion
- Retail operations
- Marketing and promotions
- Performance assessments
- Attention to detail
- Barista training
- Verbal and written communication
- Safe food handling
- Team building and leadership
- Hiring and training
- Work Planning and Prioritization
- Complaint handling
- Staff management
- Quality control
- Employee management
- Latte art expertise
- Critical thinking
- Managing reservations and large parties
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking
- Excellent communication
- Customer satisfaction
- Active listening
- Adaptability and flexibility
- Money handling
- Relationship building
- Calm and pleasant demeanor
Timeline
Barista Manager
Biggby coffee
04.2023 - Current
GED -
Lansing Community College