Courtney Thresher
Greeley,CO
Summary
Results-driven professional with a proven track record in customer service and team building. Skilled in training staff and enhancing operational efficiency to drive customer satisfaction and loyalty.
Dynamic Barista Manager with extensive experience in operational management, staff training, and inventory control. Known for fostering a positive team environment and implementing strategies that improve service delivery and reduce waste.
Professional hospitality manager with extensive experience in barista operations and team leadership. Known for driving operational efficiency and delivering high-quality customer service. Effective in fostering team collaboration and adapting to changing needs, with strong skills in training and quality control.
Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
11
11
years of professional experience
Work History
Barista Manager
Hastings Entertainment Inc
Cañon City, CO
06.2013 - 07.2016
- Oversaw daily operations to ensure efficient customer service and product quality.
- Trained and mentored new baristas on beverage preparation techniques and customer engagement strategies.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed staff schedules to maximize coverage during peak hours while minimizing labor costs.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored equipment performance, ensuring timely maintenance and compliance with safety standards.
- Coordinated promotional events to increase foot traffic and boost sales revenue.
Landscape Worker
Dale Thresher Landscaping
Bethel, VT
05.2008 - 09.2009
- Operated landscape maintenance equipment including mowers, trimmers, and blowers to maintain aesthetic quality.
- Assisted in the planning and installation of new landscape designs for residential and commercial properties.
- Conducted routine inspections of plants and irrigation systems to ensure optimal health and performance.
- Collaborated with team members to execute seasonal planting schedules effectively and timely.
- Trained junior staff on proper landscaping techniques, tool usage, and safety protocols.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Custodial Maintenance Worker
South Royalton School
South Royalton, VT
06.2005 - 08.2008
- Maintained cleanliness and sanitation of school facilities using industrial cleaning equipment.
- Inspected and repaired fixtures, ensuring functionality and safety for students and staff.
- Collaborated with school administration to develop efficient cleaning schedules.
- Trained new custodial staff on best practices in maintenance procedures and safety protocols.
- Conducted regular assessments of maintenance needs, prioritizing tasks based on urgency.
- Enhanced overall facility appearance through proactive landscaping and outdoor maintenance efforts.
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Supported a positive public image for the facility by maintaining pristine grounds and exterior spaces, including walkways, parking lots, and entryways.
- Improved overall appearance of the facility with thorough cleaning and attention to detail in all areas.
- Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
- Increased efficiency within the maintenance team by sharing knowledge on best practices and techniques for various tasks.
- Exceeded health code standards during inspections through meticulous adherence to sanitation guidelines.
Education
High School Diploma -
South Royalton High\ Elementary
South Royalton, VT06-2008
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Hand-crafted drink recipes
- Bank deposits
- Employee scheduling
- Backroom stocking
- Retail operations
- Attention to detail
- Barista training
- Safe food handling
- Shop opening and closing
- Team building and leadership
- Espresso machine operation
- Hiring and training
- Staff management
- Quality control
- Employee management
- Inventory management
- Latte art expertise
- Shift scheduling
- Coffee grinding
- Coffee brewing
- Supply ordering and management
- Managing deliveries
- Portion control
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Money handling
- Food preparation
- Calm and pleasant demeanor
Timeline
Barista Manager
Hastings Entertainment Inc
06.2013 - 07.2016
Landscape Worker
Dale Thresher Landscaping
05.2008 - 09.2009
Custodial Maintenance Worker
South Royalton School
06.2005 - 08.2008
High School Diploma -
South Royalton High\ Elementary