Nicolas Borges
Plant City,FL
Summary
Results-driven professional with extensive experience in banking operations and customer support. Proven track record as a former Universal Banker, successfully handling branch operations, streamlining workflows, and ensuring compliance. Developed strong technical and problem-solving skills while serving as a tech support specialist for a meter company. Recognized for adept team leadership and consistently delivering exceptional customer experiences. Seeking to leverage a unique blend of banking expertise and technical acumen to drive operational excellence as a Branch Operations Manager at Wells Fargo.
Overview
3
3
years of professional experience
Work History
Technician III
ENVOCORE
Lakeland, FL
09.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Achieved above goals by completing over 20 meters a day, 10 required.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Supported team by leading new projects, and supporting new members.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Universal Banker
Citibank
Miami, FL
07.2022 - 11.2023
- Leadership experience as back up for lead universal banker, holding custody of vault and responsibilities.
- Assisted average of 6 customers per hour with 99% resolution rate and 90% customer satisfaction survey scores.
- Remedied issues effectively through active listening and dynamic communication, handling situations with ease.
- Completed minimum of 4 new account openings daily and title maintenance requests utilizing DocuSign.
- Ensure all information and documentation comply with Citi standards during account opening.
- Engaged with clients by using their name and thanking them for banking with us while managing the lobby.
- Provided account service such as direct deposit enrollment, card replacements, wire transfers and KYC reviews and updates.
- Established rapport with new clients to increase satisfaction and loyalty; turning service requests into sales referrals via Salesforce.
- Contributed to branch success by cross-selling credit cards, loans and mortgages by introducing them to partners for collaboration.
- Educated customers on online banking applications, as well as self ATM usage.
Event Support
Epic Staffing
Miami, FL
01.2022 - 06.2022
- Event-conference hospitality member.
- Greeted guests, scanned tickets, answered questions and helped with seat location.
- Guided guests to exits and assisted with emergencies.
- Enforced due diligence by checking identification for minimum age alcoholic consumption.
- Oversaw event operations to keep running smoothly.
- Supported management with onboarding and training of new hires.
Delivery Driver
Amazon
Miami, FL
09.2021 - 02.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Assisted leader with new hires, showing them best routes practice.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
American High School Academy
Miami, FLSkills
- Ability to develop, and motivate a diverse work team
- Comprehending and resolving complex customer issues; Complex Problem-Solving
- Ability to work effectively under pressure, meet deadlines
- Attention to Detail
- Partner Referrals - Follow ups
- Effective Interpersonal communication
Languages
Spanish
Native or Bilingual
Timeline
Technician III
ENVOCORE
09.2024 - Current
Universal Banker
Citibank
07.2022 - 11.2023
Event Support
Epic Staffing
01.2022 - 06.2022
Delivery Driver
Amazon
09.2021 - 02.2022
High School Diploma -
American High School Academy