Nicolas Conrado
Marietta,GA
Summary
Dynamic team player with strong leadership skills, recognized for enhancing guest experiences and optimizing front-of-house operations. Hands-on experience in training staff and maintaining high standards of service contributes to improved team efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Brazil Pizza
Marietta, Georgia
01.2025 - Current
- Explained menu items, took orders and delivered food courses according to instruction.
- Processed customer orders accurately to ensure timely service.
- Managed cash register transactions for dine-in and take-out orders.
- Kept dining area clean and organized to improve guest satisfaction.
Crew Member (Temporary)
Chipotle Restaurant
10.2024 - 12.2024
- Addressed guest needs, questions, and concerns to enhance overall onboard experience.
- Ensured guest satisfaction at tables by offering timely help and support.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Became familiar with products to answer questions and make suggestions.
- Trained new staff on front-of-house procedures and customer relations to ensure consistent service quality.
- Cleaned and maintained restaurant areas to uphold cleanliness standards and create inviting atmosphere.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Front of House Employee
Chick-fil-A
Marietta, USA
01.2024 - 06.2024
- Provided exceptional customer service in fast-paced restaurant environment.
- Assisted in maintaining cleanliness and organization of dining area.
- Processed customer orders accurately using point-of-sale system.
Education
High School Diploma -
Sprayberry High School
2525 Sandy Plains Rd, Marietta, GA 3006605-2024
Bachelor in Cybersecurity - Cybersecurity
Kennesaw State University
Kennesaw, GA03-2026
Skills
- Point of sale systems
- Order taking
- Table management
- Customer service
- Customer interaction
- Phone etiquette
- Language proficiency
- Leadership
Volunteer Experience
140 hours of community service throughout High School
Languages
- Portuguese
- English
- Portuguese
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Native/ Bilingual
Accomplishments
Volunteer Award Medal, Sprayberry Senior Elite, NJROTC Executive Officer, Captain of Cyberpatriot Team
Timeline
Front of House Staff Member
Brazil Pizza
01.2025 - Current
Crew Member (Temporary)
Chipotle Restaurant
10.2024 - 12.2024
Front of House Employee
Chick-fil-A
01.2024 - 06.2024
High School Diploma -
Sprayberry High School
Bachelor in Cybersecurity - Cybersecurity
Kennesaw State University