Summary
Work History
Education
Skills
Interests
Timeline
Generic

Nicolas Diaz

Laredo,TX

Summary

Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.

Work History

Customer Service Assistant

H-E-B
Laredo, TX
12.2025 - Current
  • Assisted customers with inquiries and product selection to enhance satisfaction.
  • Resolved customer complaints promptly, ensuring a positive shopping experience.
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Collaborated with team members to streamline service delivery during peak hours.

Education

BBA - Finance

Texas A&M International University
Laredo, TX
05-2029

High School Diploma -

John B. Alexander High School
Laredo TX
05-2025

Skills

  • Complaint resolution
  • Complaint handling
  • Customer consultation
  • Teamwork and collaboration
  • Understanding customer needs
  • Calm and professional under pressure

Interests

  • Team Sports
  • Gym Workouts
  • Outdoor Recreation

Timeline

Customer Service Assistant

H-E-B
12.2025 - Current

BBA - Finance

Texas A&M International University

High School Diploma -

John B. Alexander High School