Nicolas Djeu
las vegas
Summary
Dedicated professional with extensive experience in guest services and showroom operations. Adept at developing training programs and fostering teamwork, leading to improved staff performance and customer engagement. Known for improving operational efficiency and driving team performance to meet company standards. Highly reliable, adaptable to changing environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Showroom Supervisor
Wynn Resorts
Las Vegas, NV
01.2026 - Current
- Supervised daily showroom operations, ensuring high standards of customer service and product presentation.
- Trained staff on product knowledge, enhancing team effectiveness and customer engagement.
- Coordinated inventory management, optimizing stock levels to meet customer demands efficiently.
- Assisted in implementing promotional displays, increasing showroom visibility and driving sales initiatives.
- Developed effective training programs for new hires, ensuring ensuring successful onboarding in the showroom department.
Guest Service Trainer
Universal Orlando Resorts
Orlando, FL
02.2025 - 11.2025
- Developed training materials to enhance guest service skills among team members.
- Facilitated interactive workshops focusing on customer engagement techniques.
- Evaluated trainee performance through role-playing scenarios and feedback sessions.
- Collaborated with management to identify training needs and gaps in service delivery.
- Assisted in onboarding new staff, ensuring adherence to company standards and policies.
- Monitored service trends and adjusted training content accordingly for relevance and impact.
- Developed ongoing training programs to continually improve staff knowledge and skills in delivering excellent guest experiences.
Attractions Attendant
Walt Disney World Resort
Lake Buena Vista, FL
03.2022 - 02.2025
- Ensured guest safety by monitoring attraction operations and enforcing safety protocols.
- Provided exceptional guest service, resolving inquiries and enhancing overall visitor experience.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of attractions to uphold resort standards.
- Responded promptly to guest feedback, implementing adjustments to improve satisfaction levels.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
Guest Service Representative
Disneyland Resort
Anaheim, CA
01.2021 - 02.2022
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery and maintain high standards of guest satisfaction.
- Trained new staff on customer service protocols and operational procedures to ensure consistency in service quality.
- Developed knowledge of park attractions, events, and services to provide accurate information to guests.
- Assisted in managing guest flow during peak times, optimizing wait times and enhancing overall experience.
- Conducted regular assessments of service areas to identify opportunities for process enhancements and operational efficiencies.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
Bachelor of Science - Film And Video Production
Full Sail University
Winter Park, FL03-2018
Associate of Arts - Radio And Television
Pasadena City College
Pasadena, CA02-2015
Skills
- Client relationships
- Performance analysis
- Staff meetings
- Showroom setup
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Showroom Supervisor
Wynn Resorts
01.2026 - Current
Guest Service Trainer
Universal Orlando Resorts
02.2025 - 11.2025
Attractions Attendant
Walt Disney World Resort
03.2022 - 02.2025
Guest Service Representative
Disneyland Resort
01.2021 - 02.2022
Bachelor of Science - Film And Video Production
Full Sail University
Associate of Arts - Radio And Television
Pasadena City College