Nicolas Guzman
Summary
Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
CapturedbyErin Photography
10.2022 - Current
- Ensured package quantity and quality
- Print to Order backdrop images
- Package and ship all customer orders
- Keep a clean work area and maintain printing equipment
- Process all orders before the required shipment date
- Worked closely with a small team to ensure order completion.
Tier 1 Warehouse Associate
Amazon.com, ONT8
01.2021 - 10.2022
- Ensured package quantity and quality
- Problem Solved packages to find shipment information
- Processed returns and damages
- Unloaded freight by hand
- Pallet receive
- Worked directly with managers to meet company expectations.
Retail Sales Associate
Smoke and Dreams
02.2020 - 01.2021
- Handle cash and debit/credit card transactions using a POS
- Welcome Customers and promote product sales
- Manage inventory stock and reorder
- Process returns
- Key Holder.
Culture Production Partner 1
HEB Milk Plant
10.2019 - 01.2020
- Produced/Manufactured Products for HEB Grocery Stores
- Ensured incoming and outgoing inventory numbers were accurately represented
- Ensured product quality
- Worked as a team to make weekly production quotas
- Palletized and loaded product
- Conducted X-ray examination on product
- Operated packaging and filling machinery
- Maintained a clean and safe OSHA approved work environment.
RETAIL MANAGER
Smoke And Gifts
08.2018 - 08.2019
- Managed Smoke and Gifts Inventory and Purchasing
- Negotiated product prices to ensure payments of lowest rates possible increasing profit
- Solved customer complaints in a professional and efficient manner
- Increased volume of returning customers
- Coordinated inventory corresponded with the needs of the customer
- Initiated, managed and updated store social media marketing campaign
- Energetically assisted customers with purchasing, upselling products whenever possible
- Enhanced and maintained store cleanliness
- Trained all new employees
- Key Holder.
Education
No Degree - Information Tech
CALIFORNIA STATE UNIVERSITY SAN BERNARDINO
San Bernardino, CASkills
- Adaptable/Flexible
- Multi-tasking
- Personable
- Honest
- Student Mentality
- Shipping procedures
- Warehouse Operations
- Attention to Detail
- Dependable and reliable
- Complex Problem-Solving
- Goals and performance
- Relationship Building
- Time Management
Timeline
Order Fulfillment Associate
CapturedbyErin Photography
10.2022 - Current
Tier 1 Warehouse Associate
Amazon.com, ONT8
01.2021 - 10.2022
Retail Sales Associate
Smoke and Dreams
02.2020 - 01.2021
Culture Production Partner 1
HEB Milk Plant
10.2019 - 01.2020
RETAIL MANAGER
Smoke And Gifts
08.2018 - 08.2019
No Degree - Information Tech
CALIFORNIA STATE UNIVERSITY SAN BERNARDINO
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