Nicolas James Terbeek
Santa Cruz,CA
Summary
Passionate hospitality professional with a decade of experience, focused on providing
superior customer satisfaction and team leadership in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Head Bartender
True Food Kitchen
Palo Alto, CA
11.2022 - Current
- Effectively managed the bar area during high-volume shifts, serving over 250 guests.
- Responsible for all nightly cash and card transactions, averaging $3,000 per shift, with 100% balance accuracy.
- Delivered exceptional customer service, with a 100% positive score on the corporate secret shopper program.
- Regular completion of bar inventory and daily requisition sheets essential to maintaining maximum efficiency in ingredient management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Tour Guide Supervisor
The Mystery Spot
Santa Cruz, CA
11.2013 - 10.2024
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Managed collaborations with news and media outlets to increase visibility and boost engagement with new customers.
- Developed modernized scripts and mentored new employees facilitating a consistently positive guest experience.
F-16 Crew Chief
United States Air Force
12.2015 - 09.2017
- Conducted post-maintenance tests on F-16 aircraft systems including navigation, communication, radar and weapon systems.
- Provided guidance to junior crew members regarding aircraft maintenance requirements.
- Responded immediately to emergency situations requiring immediate repair or replacement of components or assemblies.
- Coordinated with other departments and crews to synchronize efforts on large projects or initiatives.
- Oversaw quality control checks to ensure work met or exceeded military standards.
Education
2018-2020 -
Cabrillo College
Aptos, CASkills
- Conversational Spanish speaker
- Team leadership
- Strong communication skills
Accomplishments
- Military training honor graduate
- Voted top performer by command staff during operational deployment to Korea
- Performed interviews as a representative of The Mystery Spot with multiple local and national news outlets
Timeline
Head Bartender
True Food Kitchen
11.2022 - Current
F-16 Crew Chief
United States Air Force
12.2015 - 09.2017
Tour Guide Supervisor
The Mystery Spot
11.2013 - 10.2024
2018-2020 -
Cabrillo College
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