Nicolas Martinez
Kansas City,Kansas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
24
24
years of professional experience
Work History
Porter
Midway Ford Truck
Kansas City, MO
07.2023 - Current
- Maintained a safe work environment by adhering to all safety protocols.
- Organized storage areas to maximize efficiency and promote a neat appearance.
Branch Manager
WeBuyAnyCar.com
05.2022 - 07.2023
- Warm calls, manage Victory Hill ( KCKS) and Grandview MO branches, Inspect for cosmetic and mechanical damage to vehicle with tools, Present offer and execute deal, help team with questions and doubts and also to help with clients
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
Car Salesman
Cable Dahmer Chevrolet
01.2021 - 05.2022
- Speak to customers, Being able to help client get the vehicle they wanted/needed, cold calls to ex- customers, buy used cars.
- Greeted customers in a friendly and professional manner.
- Provided detailed information about vehicles, including features, benefits, and warranties.
- Negotiated prices with customers to maximize profits while ensuring customer satisfaction.
Lube Technician
Molle Volkswagen
08.2020 - 01.2021
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
Lube Technician/Automotive Service Writer
Adonis Auto group
08.2019 - 07.2020
- Performed oil changes and lubrication services on a variety of vehicles.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Assisted in ordering parts from suppliers when required.
- Maintained records of all work performed according to company guidelines.
- Greeted customers in a friendly manner upon arrival at the service station.
- Educated customers about preventive maintenance services available to them.
- Provided estimates for repair costs based on customer requests and needs.
Assistant Manager, Baker, Busser, Cook, Cashier, Waiter
WeBuyAnyCar.comLauras Bakery/ Restaurant
Kansas City, Kansas
05.2000 - 11.2017
- Inventory, Customer Service, Payroll, Baked Tortillas, Taco cart Cook, bus boy, overseer..
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Education
Automotive Technology -
Kansas City Kansas Community College
01.2021
HS Diploma -
Bishop Miege
12.2018
Skills
- Vast Customer Service Experience
- Self Management
- Bilingual
- Customer Service
- Clean Driving Record
- Interpersonal Skills
Languages
- Fluent Spanish
- Fluent English
- Novice French
Projects
Publishing Books, Poem/ Novel Books, An outlet to express my feelings and thoughts which will become hopeful successful books.
Languages
English
Professional
Spanish
Professional
French
Limited
Timeline
Porter
Midway Ford Truck
07.2023 - Current
Branch Manager
WeBuyAnyCar.com
05.2022 - 07.2023
Car Salesman
Cable Dahmer Chevrolet
01.2021 - 05.2022
Lube Technician
Molle Volkswagen
08.2020 - 01.2021
Lube Technician/Automotive Service Writer
Adonis Auto group
08.2019 - 07.2020
Assistant Manager, Baker, Busser, Cook, Cashier, Waiter
WeBuyAnyCar.comLauras Bakery/ Restaurant
05.2000 - 11.2017
Automotive Technology -
Kansas City Kansas Community College
HS Diploma -
Bishop Miege
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