NICOLAS MASTRACCI
Dublin,OH
Summary
Military Police Veteran leveraging 10 years of a proven ability to be a corporate security steward interacting and collaborating with multiple levels of management. Extensive experience in the service industry providing superior customer service to diverse communities to increase brand value and customer loyalty. Efficient at conducting administrative support operations and performing tasks under short deadlines and high-pressure environments, all while ensuring proper execution of duties with the utmost quality. Self-starter who is driven to contribute to the overall success, security, and wellbeing of an organization, or Clients at all levels. Savvy communicator with the ability to interact and collaborate with internal team members, leadership, and outside organizations. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Career supported by extensive specialized military police training and experience in the security/police industry. High-energy with charisma and exceptional people skills in large and small groups. Sells products and attracts people with ease. Quick-thinking and detail-oriented professional with hospitable and welcoming presence.
Overview
10
10
years of professional experience
Work History
Manager
North High Brewing
06.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Surveillance Specialist
Maverick Gaming
11.2022 - 05.2024
- Monitored security cameras to detect suspicious activity and potential threats.
- Assessed surveillance footage to identify any irregularities or criminal activities.
- Operated recording equipment to capture video evidence of illegal activities.
- Monitored cash transactions and ensured that all gaming regulations were followed at all times.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
Security Lead
Lucky Strike Entertainment
06.2021 - 11.2022
- Security Lead for Lucky Strike, conducting patrols throughout a large club venue ensuring all guests and staff are safe and enjoying their time
- Duties entail stopping assaults, assisting inebriated persons, and providing care/assistance to any who require it.
- Developed and implemented security policies, procedures and standards to protect the organization's information assets.
- Trained personnel on security topics such as password protection and identity theft prevention techniques.
- Evaluated existing physical security measures at various locations ensuring they meet industry standards for data protection.
Bartender
Lucky Strike Entertainment
06.2021 - 11.2022
- Provided Bar services to hundreds of customers per day, ensuring a warm friendly environment, and increased brand awareness and customer loyalty for the company through superior customer service
- Using creative mixology skills to craft superior cocktails in a timely and efficient manner.
- Greeted customers and provided excellent customer service.
Security Supervisor
Google Data Center
04.2020 - 05.2021
- Oversaw and maintained a full post standing roster, ensuring all security personnel who must be there are, and filling in positions that are left open
- Conduct meetings, calls, and updates with site management to keep informed on new and changing tasks within Google
- Setting expectations within the site security apparatus on proper discipline and decorum as a security professional.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Customs Protection Officer
Google Data Center
11.2019 - 04.2020
- As a Customs Protection Officer, our mission is to provide the utmost in security and threat deterrence
- Manning entry control points, foot, and vehicle patrols to help in ensuring the site of 5000+ employees are safe and properly assisted to
- Conducting investigations and assisting in medical calls, criminal acts, and calls of service to any personnel on site.
- Conducted surveillance of assigned areas to identify suspicious activity and persons.
- Managed communications between various departments within the organization related to security matters.
- Coordinated with local law enforcement agencies when necessary during emergencies or criminal activities.
- Participated in regular meetings with management team to review safety policies and procedures.
Bar Manager & Trainer
The Flying Pig
07.2018 - 11.2019
- Provided Bar services to 75+ customers per day, trained and supervised all incoming employees, and increased brand awareness and customer loyalty for the company through superior customer service.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Police Officer
United States Navy
12.2014 - 04.2018
- Performed anti-terrorism, force protection, physical security, and law enforcement duties in diverse communities on land and at sea.
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Conducted traffic stops in accordance with departmental protocol.
- Provided security at public events such as parades, concerts, or sporting events.
- Maintained weapons qualifications through regular firearms training exercises.
- Developed plans for responding to terrorist incidents or other high-risk scenarios.
- Provided crowd control during large public events or demonstrations.
- Investigated complaints from military personnel regarding alleged violations of UCMJ or other regulations.
- Diffused hostile situations with effective negotiation techniques.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
Education
Military -
Non-Lethal Weapons Training
San Antonio, TX03.2015
Hazardous Materials Awareness Training -
Federal Emergency Management Agency Training
Criminal Investigation Training
EVOC -
Emergency Vehicle Operator Training
01.2018
Specialized Military Police Training - Criminal Justice
Law Enforcement Training School
San Antonio, TX03.2014
N/A -
Lethal Weapons Training
01.2014
Skills
- Closed-circuit television, Microsoft Windows, Mac
- Microsoft Office Suite (Word, Excel, PowerPoint), Access, SharePoint, Visio
- Recruitment & Compliance
- Training & Development
- Salesforce & Microsoft Office
- Efficiency Improvement
- Curriculum Development
- Facility & Asset Protection
- Knowledge of Body Language
- Client Relations
- Creative
- Exceptional Communicator
- Professional Demeanor
Affiliations
- Blacksmithing
- Acting
- Standup
- Husbandry
Timeline
Manager
North High Brewing
06.2024 - Current
Surveillance Specialist
Maverick Gaming
11.2022 - 05.2024
Security Lead
Lucky Strike Entertainment
06.2021 - 11.2022
Bartender
Lucky Strike Entertainment
06.2021 - 11.2022
Security Supervisor
Google Data Center
04.2020 - 05.2021
Customs Protection Officer
Google Data Center
11.2019 - 04.2020
Bar Manager & Trainer
The Flying Pig
07.2018 - 11.2019
Police Officer
United States Navy
12.2014 - 04.2018
Military -
Non-Lethal Weapons Training
Hazardous Materials Awareness Training -
Federal Emergency Management Agency Training
Criminal Investigation Training
EVOC -
Emergency Vehicle Operator Training
Specialized Military Police Training - Criminal Justice
Law Enforcement Training School
N/A -
Lethal Weapons Training
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