Christopher Titus
Columbus,OH
Summary
Seasoned Director with a profound understanding of diverse hospitality environments. With a proven track record of optimizing limited resources, fostering collaborative teams and implementing cost effective strategies. I have successfully spearheaded the expansion of multiple brewpub locations while maintaining unwavering commitment to quality and customer satisfaction. I am dedicated to elevating the guest experience, enhancing productivity and catalyzing growth opportunities for the restaurant group and its stakeholders.
Overview
10
10
years of professional experience
Work History
Director of Operations
North High Brewing
01.2020 - Current
- Created Brewpub brand and coordinated expansion plan to open and operate 7 locations in the past 3.5 years.
- Created specialty concept within the restaurant portfolio, called North High Kitchen & Bar.
- Launched menu development, managed vendor partnerships, created hiring and training programs.
- Recruited management teams, coordinated marketing strategies in new markets and established operations.
- Managing partner between North High and Cohatch Ownership to bridge the gap for concept expansion.
- Developed strategic plans to enhance portfolio and drive 7M in revenue with a consistent 15% NOI.
- Clearly communicate expectations and company goals to teams to achieve desired results and profitability.
Sales Professional
Heidelberg Distributing Company
08.2018 - 01.2020
- 60 on/off premise customers, averaging 30% growth over the past fiscal year.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Maintain and built business relationships, ranging from high-end restaurants to ma’ and pop’ retail stores.
- Assess venues for opportunity to make new product placements and promotions happen.
- Manage all facets of my business including distribution, marketing creation, and training.
Experience Manager
Corso Ventures Restaurant Group
04.2014 - 08.2018
- Consulted internally to enhance brand awareness and customer service standards.
- Created Customer Service Program, which helped associates better serve their guests.
- Maintained 1-on-1 relationships with staff and clearly identified their strengths and weaknesses.
- Led by example to staff and embodying company culture to further influence associates.
- Created customer service programs and sales techniques to build checks and improve guest experience
- Developed relationships with supervisors and helped make daily operations more cohesive and efficient.
- Created Roadmaps to push my personal consistency, daily success and preparedness for every shift.
Education
Bachelor of Arts - New Media
The University of Toledo
01.2014
Skills
- Operations Management
- Leadership Development
- Policy and Procedure Development
- Retail Build Outs
- Brand Development
- Revenue Generation
- P&L Management
- Digital Marketing
- Corporate Branding
- Strategic Planning
- Performance Evaluation and Monitoring
- Product Development
- Performance Monitoring and Evaluation
- Leadership Training
Timeline
Director of Operations
North High Brewing
01.2020 - Current
Sales Professional
Heidelberg Distributing Company
08.2018 - 01.2020
Experience Manager
Corso Ventures Restaurant Group
04.2014 - 08.2018
Bachelor of Arts - New Media
The University of Toledo
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