Nicolas McCall
Unionville,TN
Summary
Customer-focused and adaptable. Enthusiastic, effective communicator with positive attitude. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals.
Overview
7
7
years of professional experience
Work History
Imaging Technician
Velocity, A Managed Solutions Company
02.2026 - Current
- Serviced large geographic territory, flying and driving to customer locations across the U.S. for equipment installations and break-fix operations of customer equipment.
- Performed installations of new equipment, ensuring quality and training on-site staff of proper use.
- Repaired damaged and defective equipment effectively and ensured proper reporting of fixes to imaging support team and customers.
- Conducted routine preventative maintenance on printing equipment to enhance performance and reliability.
- Trained new technicians on maintenance protocols and equipment usage for consistent outcomes.
- Led troubleshooting efforts to resolve imaging system malfunctions efficiently and ensure customer satisfaction.
- Provided enhanced customer and staff support for open work orders to expedite fixes and decrease customer .
- Developed training materials for staff development and to increase field repair efficacy.
- Streamlined workflow for better efficiency with proper maintenance and troubleshooting of imaging equipment.
- Ensured customer satisfaction with nature of repairs and communicated maintenance procedures to on-site staff to assist in prevention of additional equipment downtime.
Service Support Dispatcher
Customer Engineering Services
03.2025 - 02.2026
- Maintained updated and detailed records of calls in work order management software as well as on call tracking spreadsheets.
- Directed dispatching of service calls for over 150 members of field personnel.
- Contacted customers to establish tentative ETAs for work orders so as to ensure repair timelines were communicated.
- Planned, organized, and managed work of field staff to accomplish consistent work within organizational standards.
- Provided technical support and assistance to field technicians in order to resolve issues with work order management software and to help expedite equipment repair.
- Assisted field technicians in ordering necessary parts and consumables required for equipment repair.
- Performed parts tracking and return tracking for parts reconciliation to keep unnecessary costs down and to ensure technician accountability.
- Coached technicians on the creation of quality call notes to justify repairs, ensure accurate billing, and clearly communicate resolutions for reference in case of future service calls for same or similar issues.
- Processed tool and company asset orders for field staff so as to ensure technician preparedness.
- Met frequently with district, account, and executive management to communicate trends, concerns, and areas in need of improvement.
Value Added Service Representative
Customer Engineering Services
07.2021 - 03.2025
- Serviced territory of sixty locations across 20,000 square mile geographical area. Traveled outside of geographical territory to assist in completion of special projects.
- Recorded personal company expenses in accurate and timely manner. Effectively answered customer questions and addressed concerns via text message, email, and phone call.
- Performed customer service duties which increased sales and built customer trust. Updated marketing materials which provided customers with up-to-date information regarding products offered and increased sales performance.
- Efficiently and thoroughly reported daily activities by answering questions in checklists, providing useful and relevant images, and writing detailed visit summaries in work order management software. Provided customers with relevant information and training with photo product construction, supply ordering, equipment maintenance, etc.
- Performed technical troubleshooting for photo and computing equipment.
- Constructed own schedule and adapted schedule to needs of customers as well as to ensure maximum time efficiency.
- Performed training of new hires brought into the role.
- Worked with other field representatives in other roles to assist in customer support.
Entertainment Team Associate
Walmart
05.2019 - 07.2021
- Provided excellent customer service which resulted in sales increase and boost of customer trust.
- Managed over $250,000 of inventory, audited supplies, and restocked product to prevent shrinkage and create a more positive customer experience.
- Maintained and repaired equipment including printers, registers, card readers, scanners, and computers to ensure proper functioning for each shift.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Worked with managers to resolve issues with products, improve operations, and provide exceptional customer service.
- Organized and presented products for sales displays to increase sales volume and raise customer awareness of special deals.
- Created a positive work environment through attentiveness towards and encouragement of colleagues to increase performance.
Education
High School Diploma -
Community High School
Unionville, TN05-2017
Skills
- Data entry
- Work order generation and management
- Operations improvement
- Equipment management
- G-Suite and Microsoft Office software proficiency
- Order processing
- Verbal and written communication
- Workflow prioritization
- Technical support
- Customer relationship management
- New hire training and coaching for improvement
Timeline
Imaging Technician
Velocity, A Managed Solutions Company
02.2026 - Current
Service Support Dispatcher
Customer Engineering Services
03.2025 - 02.2026
Value Added Service Representative
Customer Engineering Services
07.2021 - 03.2025
Entertainment Team Associate
Walmart
05.2019 - 07.2021
High School Diploma -
Community High School