Nicolas Naveja
Sebring,FL
Summary
Customer-savvy host accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Ups Store
St. Petersburg, FL
03.2024 - 05.2024
- Greeted customers, answered service questions, and directed them to the right shipping or printing option.
- Checked shipments, labeled packages, and verified order details to reduce errors before processing.
- Resolved customer concerns calmly and redirected complaints to appropriate staff when needed.
- Supported store opening and closing duties by organizing the counter, restocking supplies, and securing the workspace.
- Maintained a clean front area, sanitizing high-touch surfaces and keeping customer spaces presentable throughout shifts.
- Answered incoming calls and provided accurate information about store services, hours, and package status.
Host
Sculley's Seafood Restaurant
St. Petersburg, FL
01.2024 - 03.2024
- Minimize customer complaints by setting clear expectations and resolving concerns quickly during high-volume periods.
- Build positive guest relationships through friendly greetings, professional presentation, and attentive communication.
- Support reservations management and crowd flow by coordinating arrivals and maintaining a welcoming first impression.
Parking Attemdemt
SP+ Parking
St. Petersburg, FL
01.2023 - 11.2023
- Monitored 3 parking areas per shift to maintain orderly vehicle flow and lot safety.
- Enforced parking regulations to keep lot usage orderly and reduce congestion.
- Assisted with parking lot security to deter theft and other criminal activity.
- Improved parking efficiency by implementing new signage and traffic flow patterns.
- Assisted drivers with locked vehicles and jump-starts to restore safe, timely access.
- Directed traffic during emergencies and monitored the garage to protect customers and vehicles.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05-2026
Skills
Reservations management
Active listening and communication
Guest relations
Complaint resolution
Customer expectation management
Cleaning and sanitation
Safety procedures
Emergency response
Crowd management
Shift opening & closing duties
Timeline
Retail Sales Associate
Ups Store
03.2024 - 05.2024
Host
Sculley's Seafood Restaurant
01.2024 - 03.2024
Parking Attemdemt
SP+ Parking
01.2023 - 11.2023
Bachelor of Arts - Criminology
University of South Florida