Sabrina Loya
Tucson,AZ
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations, calm and level-headed in all types of situations. Organized and dependable candidate successful at managing multiple priorities and have the willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
H&M Clothing
Tucson, AZ
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Host
Texas Roadhouse
Tucson
02.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Aesthetician -
Tucson College of Beauty
Tucson, AZ02.2024
Pueblo High Magnet School
Tucson, AZ05.2023
Skills
- Server Support
- Telephone Reception
- Team Collaboration
- Reservations Management
- Exceptional Communication
- Detail Oriented
- Customer Service
- Effective Time Management
- Conflict Resolution
- Active Listening
- Cash Handling
- Customer Engagement
- Reliability and punctuality
- Professional Appearance
- Upselling strategies
Timeline
Retail Sales Associate
H&M Clothing
05.2024 - Current
Host
Texas Roadhouse
02.2022 - Current
Aesthetician -
Tucson College of Beauty
Pueblo High Magnet School