Nicolas Parker
Fort Myers,FL
Summary
Team-focused leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Reservations Lead/Depot Manager
Seminole Gulf Railway - Murder Mystery Dinner Train
02.2021 - Current
- Overseeing a small team dedicated to the daily operations of the Dinner Train depot, managing the gift shop, handling large group reservations, and assisting guests.
- Worked effectively in fast-paced environments.
- Responding to incoming emails and calls in a timely and professional manner.
- Moderate use of excel to create spreadsheets for management team.
- Coordinated contracts and payment plans for large group reservations.
Customer Service
Total Wine & More
09.2020 - 02.2021
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Guest Services
Headpinz Entertainment Center
05.2017 - 12.2018
- Assisted in the training of new team members, ensuring they understood company policies and procedures related to guest services.
- Provided exceptional guest services, ensuring positive experiences for guests.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
Education
Bachelor of Fine Arts - Theatre
Florida Southern College
Lakeland, FL05.2019
Skills
- Communication skills
- Microsoft Office G Suite
- Management skills
- Drive to succeed
- Operational Efficiency
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
References
Joe Macri - 239-989-3053 - JMarcri@semgulf.com.
Elizabeth Serowka - 224-221-7144 - eserowka@semgulf.com.
Jim Short - 239-900-4023 - jdshort99@gmail.com.
Timeline
Reservations Lead/Depot Manager
Seminole Gulf Railway - Murder Mystery Dinner Train
02.2021 - Current
Customer Service
Total Wine & More
09.2020 - 02.2021
Guest Services
Headpinz Entertainment Center
05.2017 - 12.2018
Bachelor of Fine Arts - Theatre
Florida Southern College
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