Nicolas Pedraza
Tamarac,FL
Summary
Strategic Account Manager and B2B sales professional with 10+ years of experience building long-term client relationships across outsourcing, marketing services, luxury retail, and real estate. I focus on understanding operational needs, structuring practical solutions, and protecting recurring revenue beyond the initial sale. At Bruntwork, I exceeded a $36K monthly revenue target (up to $45K MRR) while closing 30+ deals per month in a fully remote environment. Known for recovering at-risk accounts through direct communication and steady relationship management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Business Development Executive
Bruntwork
01.2025
- Closed 150+ B2B outsourcing contracts in five months, averaging 30–32 deals per month in a high-velocity inbound pipeline.
- Exceeded $36K monthly revenue target, reaching up to $45K in monthly recurring revenue (MRR).
- Led structured discovery calls and built tailored role descriptions and qualification summaries aligned to client needs.
- Partnered with recruiting teams and supported interviews to drive strong client–candidate alignment.
- Balanced freelancer compensation and client pricing to protect profitability while maintaining trust.
- Recognized as top-performing new hire (Early Performance Distinction Award, 2025).
Customer Success Manager / Strategic Account Manager
Agent Elite
01.2022 - 01.2024
- Managed portfolio of marketing service clients as primary relationship owner for renewals, escalations, and outcomes.
- Converted 1 in 3 cancellation requests into retained accounts through structured follow-up and direct communication.
- Negotiated multi-month agreements to stabilize recurring revenue and strengthen long-term partnerships.
- Identified upsell opportunities aligned with client goals; recognized with Upsell Excellence Award (2023).
- Partnered cross-functionally to reduce reported service issues by 15%; recognized with Most Retention in Customer Care (2022).
Sales Director, Vending Division
Marped Group
01.2016 - 01.2022
- Increased division revenue by 22% through supplier negotiations and strategic pricing adjustments.
- Led and trained sales and technical teams under ISO-9001 quality standards.
- Improved forecasting and reporting systems to increase operational visibility.
- Developed territory-based sales strategies informed by competitive and market analysis.
- Managed supplier relationships to maintain favorable cost structures and stable margins.
- Oversaw inventory planning aligned with projected sales to reduce excess stock and waste.
Associate Sales Director
LVMH Fragrance Brands LLC
01.2012 - 01.2016
- Increased yearly sales by 20% through consultative, relationship-driven selling.
- Helped manage one of the top-performing U.S. retail locations.
- Trained team members in client engagement and luxury product positioning.
- Improved inventory turnover by aligning stock levels with customer demand trends.
- Built repeat customer relationships that drove loyalty and referrals.
Education
Bachelor of Arts - Broadcast Journalism & Film
University of Central Florida
Orlando, FL01-2011
Skills
- Strategic account management & long-term client retention
- Full-cycle inbound B2B sales
- Recurring revenue growth (MRR)
- Multi-month and multi-year contract negotiation
- Profit-aware pricing & margin balance
- Cancellation recovery & client intervention
- HubSpot CRM Zoho ATS Salesforce
- Bilingual client communication (English / Spanish)
- Operations management
Certification
- Florida Real Estate Sales Associate License
- ChatGPT Certification — Aspe AI Academy
- TESOL Certification — International Open Academy
LANGUAGES
English — Fluent
Spanish — Fluent
ADDITIONAL EXPERIENCE
- Independent Real Estate Operator — Tu Iglú 2024 – Present
- Managed a personal rental property across three tenants, including screening, lease negotiation, and turnover coordination.
- Conducted pricing analysis to reduce vacancy risk and maintain stable cash flow.
Timeline
Senior Business Development Executive
Bruntwork
01.2025
Customer Success Manager / Strategic Account Manager
Agent Elite
01.2022 - 01.2024
Sales Director, Vending Division
Marped Group
01.2016 - 01.2022
Associate Sales Director
LVMH Fragrance Brands LLC
01.2012 - 01.2016
Bachelor of Arts - Broadcast Journalism & Film
University of Central Florida