Nicolas Ramirez
Frederick,MD
Summary
Resourceful IT professional with experience in diagnosing hardware and software issues. Strong collaboration skills, providing effective technical support while maintaining a focus on customer satisfaction and IT security management.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Custom computer technician
Custom Computer Specialists
Hauppauge, New York
02.2024 - 10.2025
- Diagnosed hardware and software issues for client systems.
- Repaired and upgraded computer components and peripherals.
- Installed operating systems and configured software applications.
- Provided technical support to end-users via phone and in-person.
- Documented technical processes and troubleshooting steps for future reference.
- Collaborated with team members to resolve complex technical problems.
- Maintained inventory of computer parts and supplies for efficient operations.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
Private Investigator
TIO Square
New York, New York
01.2019 - 03.2024
- Conducted surveillance to gather evidence for various investigations.
- Analyzed case files and reports to identify critical information.
- Prepared comprehensive reports summarizing findings and recommendations.
- Utilized advanced surveillance technology to enhance investigation accuracy.
- Managed case documentation ensuring confidentiality and compliance.
- Conducted research for insurance claims to expose stolen funds and fraudulent claims.
- Videotaped suspect's daily activities.
- Gathered proof of activities through video recordings, photographs, and statements.
- Investigated background of claimants and witnesses to uncover past criminal activity.
- Conducted private investigations to locate missing persons, obtain confidential information and solve crimes.
IT Field Service Technician
Overfly LLC
Gainesville, Florida
09.2022 - 01.2023
- Conducted routine maintenance on IT equipment and systems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Custom Engineer Intern
Ricoh USA
New York, New York
07.2021 - 09.2021
- Assisted in the development of technical documentation and user manuals.
- Coordinated with cross-functional teams to ensure timely project delivery and alignment.
- Collaborated with team members to develop innovative solutions to challenging problems.
- Conducted regular inspections of engineering equipment and systems.
- Monitored performance metrics to ensure that deadlines were met.
Education
Bachelor Of Science (BS) - IT Network Security And Operations
Western Governors University
Salt Lake City, UT01-2021
Skills
- Hardware troubleshooting
- Software installation
- Technical support
- System diagnostics
- PC building
- Equipment maintenance
- Problem solving
- Customer service
- Team collaboration
- Device configuration
- Network analytics
- HelpDesk support
- Performance optimization
- Troubleshooting and Diagnostics
- IT security management
- Regulatory compliance
- Valid Driver's license
References
References available upon request.
Certification
CompTIA (A+, Network+, Security+, CloudEssential, Project+)
Timeline
Custom computer technician
Custom Computer Specialists
02.2024 - 10.2025
IT Field Service Technician
Overfly LLC
09.2022 - 01.2023
Custom Engineer Intern
Ricoh USA
07.2021 - 09.2021
Private Investigator
TIO Square
01.2019 - 03.2024
Bachelor Of Science (BS) - IT Network Security And Operations
Western Governors University