NICOLAS ROUX
Angwin,CA
Summary
Dedicated professional with demonstrated strengths in customer service, team leadership and growing brand value. Fantastic at troubleshooting problems and finding successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
20
20
years of professional experience
Work History
Warehouse Manager
Hundred Acre Wine Group
Saint Helena , California
2024.06 - Current
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Communicated regularly with other departments regarding supply chain activities.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Assistant Hospitality Sales Manager
BV Wines/Treasury Wine Estates
2022.03 - 2023.12
- Performed as the front-line leader of the site, responsible for all guest interaction, team inspiration and leadership as well as achieving financial deliverables
- Managed and drove growth of BV tasting experiences and tours
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
Shipping and Receiving Associate
BV Wines/Treasury Wine Estates
Rutherford , California
2021.10 - 2022.03
- Responsible for all outbound wine shipments to customers and club members
- Managed a large inventory of all current and library wines as well as merchandise
- Maintained stock of wines across multiple tasting rooms
- Built effective displays in retail rooms of both wine and merchandise.
Cellar Associate II
The Prisoner Wine Co., CBI Corp
St. Helena , CA
2019.06 - 2020.03
- Operated equipment in alignment with company policies and applicable safety and energy regulations
- Controlled machine functions, including draining, separating, clarifying and mixing materials
- Forklift Trainer for all 30+ harvest interns.
Cellar Foreman
Venge Vineyards
Calistoga , CA
2018.08 - 2019.06
- Controlled machine functions, including draining, separating, clarifying and mixing materials
- Connected, maintained and repaired pipes, hoses, pumps and filters
- Logged instrument readings, test results and production data
- Observed and adjusted machine settings to regulate material flow, temperature and pressure
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
Cellar Supervisor
Hunnicutt Winery
2014.08 - 2018.08
- Handled all incoming white fruit, draining & pressing of all red fruit
- Kept equipment, implements and tools in good working order with regular maintenance
- Supervised seasonal crew of 10+.
General Manager & Cheese Guy
Oxbow Cheese & Wine Merchant
Napa , California
2013.01 - 2014.01
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Established clear expectations and objectives for team members.
Team Leader & Previous Roles
Whole Food Market
West Hollywood , California
2006.07 - 2012.12
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Cheesemonger
Dean & DeLuca
Saint Helena , California
2004.06 - 2006.07
- Coordinated with vendors to ensure timely delivery of cheese orders.
- Maintained accurate records of inventory and sales.
- Provided customers with product knowledge and advice about cheeses.
- Ensured proper storage conditions for cheese products to maintain freshness and quality.
- Cut, wrapped, weighed, priced, and labeled various types of cheese.
Education
Associate in Science (A.S.) - Audio Engineering -
Full Sail University
Winter Park, FL09.2001
Skills
- Staff Leadership
- Social Media Savvy
- Product Knowledge
- Relationship Building
- Inventory Management
- Customer Service
- Analytical Thinking
- Safety oversight
- Floor Space Maximization
- Workflow Coordination
References
References Available Upon Request
Timeline
Warehouse Manager
Hundred Acre Wine Group
2024.06 - Current
Assistant Hospitality Sales Manager
BV Wines/Treasury Wine Estates
2022.03 - 2023.12
Shipping and Receiving Associate
BV Wines/Treasury Wine Estates
2021.10 - 2022.03
Cellar Associate II
The Prisoner Wine Co., CBI Corp
2019.06 - 2020.03
Cellar Foreman
Venge Vineyards
2018.08 - 2019.06
Cellar Supervisor
Hunnicutt Winery
2014.08 - 2018.08
General Manager & Cheese Guy
Oxbow Cheese & Wine Merchant
2013.01 - 2014.01
Team Leader & Previous Roles
Whole Food Market
2006.07 - 2012.12
Cheesemonger
Dean & DeLuca
2004.06 - 2006.07
Associate in Science (A.S.) - Audio Engineering -
Full Sail University
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