Nicolas Sierralta
Summary
Proven Auto Sales Representative, leveraging bilingual skills and strong negotiation abilities. Fostered teamwork and customer satisfaction at 911 Custom Garage, enhancing workshop productivity. Expert in customer service and problem-solving, committed to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Auto Sales Representative
Independant
05.2015 - Current
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
Auto Repair Shop Owner
911 Custom Garage
03.2017 - 05.2023
- Implemented detailed record-keeping systems for accurate tracking of repairs, inventory, and billing information.
- Established a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Collaborated with team members to troubleshoot complex automotive issues efficiently and effectively.
- Enhanced workshop productivity by optimizing workspace layout and investing in state-of-the-art tools and equipment.
- Streamlined appointment scheduling processes for improved customer convenience and reduced wait times.
Auto Detailer
Manheim Auto Auction
08.2023 - 02.2024
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Delivery Driver
Catalina Endeavors LLC
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Unidad Educativa Colegio Americano
Barquisimeto, Venezuela07.2013
Certificate in Advance English - English-as-a-Second-Language Education
Santa Barbara City College
Santa Barbara, CA03.2015
Skills
- Bilingual Spanish and English
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Safe Driving
- Problem-Solving
- Strong negotiation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Catalina Endeavors LLC
02.2024 - Current
Auto Detailer
Manheim Auto Auction
08.2023 - 02.2024
Auto Repair Shop Owner
911 Custom Garage
03.2017 - 05.2023
Auto Sales Representative
Independant
05.2015 - Current
High School Diploma -
Unidad Educativa Colegio Americano
Certificate in Advance English - English-as-a-Second-Language Education
Santa Barbara City College
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