Nicolas Spencer
Granbury
Summary
Professional IT specialist prepared for role with extensive experience in Active Directory administration. Known for high standards and impactful contributions to secure and efficient directory services. Exhibits strong focus on team collaboration and adaptability to changing needs while ensuring reliable system performance.
Overview
11
11
years of professional experience
Work History
Help Desk Analysts
CareSource
12.2022 - Current
- Recommend updates and enhancements based on daily interaction with customers and their needs
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
Help Desk Analysts
Gainwell Technologies
03.2022 - 11.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Provided basic end-user troubleshooting and desktop support.
Company Shutdown (Short term contract)
Basic Energy
10.2021 - 01.2022
- Company Overview: Company Shutdown (Short term contract)
- Assisted with wiping user laptop and tablets that they were buying
- Moved workstations for those still helping with the shutdown
- Unlocked and reset passwords for the employees as needed
- Company Shutdown (Short term contract)
IT Project Technical Lead
Mphasis
04.2019 - 03.2021
- Company Overview: AIG Active Directory Cleanup Project Team
- Executed scripts to Add, Remove and update data for approx
- 80K+ of AD Accounts
- Executed scripts to Add, Remove and update data for approx
- 15K+ of AD Groups
- Ran reports using Enterprise Reporter when needed
- Used PowerShell scripts to add, remove and update all accounts and AD Groups
- AIG Active Directory Cleanup Project Team
Sr Security Engineer, IAM
AIG
05.2015 - 03.2019
- Managed user accounts and permissions using Active Directory, maintaining secure access controls throughout the organization.
- Managed the creation of ID’s and AD groups
- Created Active Directory Group for security access to be granted
- Modified Both LAN ID’s and AD Groups
Help Desk Analysts
AIG
12.2013 - 05.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Ensure proper documentation for each interaction and escalate when necessary
- Duties include but were not limited to: Support and education end user on Windows operating systems
- Created Network Id and assigned groups to the correct organization unit in active directory
- Interact with technical support groups as needed to resolve complex issues and problems
- Created email accounts for user using Active Directory add-on tool
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Logged support tickets and closed when issues were resolved.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Science - Accounting
University of Phoenix
07.2019
No Degree -
CCI Training Center
Arlington, TX08.2012
Skills
- File share management
- Logging support tickets
- Security group management
- Software installation
- Remote support
- User account provisioning
- Active Directory management
- Identity and Access management
- Azure active directory
- PowerShell scripting
Timeline
Help Desk Analysts
CareSource
12.2022 - Current
Help Desk Analysts
Gainwell Technologies
03.2022 - 11.2022
Company Shutdown (Short term contract)
Basic Energy
10.2021 - 01.2022
IT Project Technical Lead
Mphasis
04.2019 - 03.2021
Sr Security Engineer, IAM
AIG
05.2015 - 03.2019
Help Desk Analysts
AIG
12.2013 - 05.2015
Associate of Science - Accounting
University of Phoenix
No Degree -
CCI Training Center
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