Jameel Delpeche
Crofton,MD
Summary
With a strong background in computer programming, with hands-on experience in completing projects that closely emulate real-world programming solutions. My expertise spans across a variety of programming languages and tools including Java, C++, SQL, HTML, and the Android SDK. I am adept at installing, configuring, and administering various networking technologies, ensuring efficient and reliable network operations. Additionally, my general IT skills are well-rounded, encompassing the setup, maintenance, and troubleshooting of computers equipped with either Mac or PC operating systems, demonstrating my versatility and problem-solving skills in diverse IT environments.
Overview
11
11
years of professional experience
Work History
LAN II (Systems Administrator) - Cardiology
Johns Hopkins University/Hospital
Baltimore, MD
09.2021 - Current
- Oversaw the design and implementation of network infrastructure upgrades, which included installing servers, client hardware, and network operating systems on more than 50 devices
- The project also successfully moved important data and applications, improving system performance and user experience in a medical setting
- Carried out thorough analyses of more than thirty software and hardware solutions, choosing the best ones to match the unique requirements of the healthcare setting
- This led to a 20% improvement in network dependability and efficiency
- Developed and put into practice network policies and guidelines, including documentation, security validation checks, and access methods, for more than 100 users
- This resulted in a 25% increase in adherence to information systems and organizational goals
- Collaboratively working with senior executives, I was able to significantly reduce system downtime by 30% and ensure uninterrupted hospital operations by providing essential On-Call support.
Senior Technical Support Analyst
Johns Hopkins University/Hospital
Baltimore, MD
09.2019 - 09.2021
- Acted as the primary liaison between customers and vendors for over 200 outsourced repair cases, streamlining communication and ensuring efficient service delivery in a healthcare IT environment
- Designed and conducted over 50 training sessions on standard software, equipment, and peripherals for 150+ users, leading to a significant reduction in basic IT queries and enhanced user proficiency
- Provided essential troubleshooting and support for various enterprise systems, resolving over 500 IT issues, and offered critical On-Call support to senior executives, substantially reducing system downtime, and ensuring continuous hospital operations
- Maintained up-to-date IT expertise by actively participating in 20+ webinars and engaging in professional development activities, resulting in improved implementation of IT innovations and practices in the workplace.
Technical Support Analyst
Johns Hopkins University
Washington, D.C.
10.2016 - 09.2019
- Delivered daily updates to the LAN Admin II, detailing current IT issues and resolutions, ensuring transparent communication and efficient issue tracking in a dynamic educational environment
- Provided comprehensive technical support for Computer Labs and Administrative PCs, resolving a wide range of hardware and software issues, thereby enhancing the overall functionality and user experience
- Assisted students and faculty with software applications, supported network servers by resolving access issues, and offered technical support for evening classes, including AV setup, and helping with personal device connectivity, contributing to a seamless technological experience on campus.
Double Repair Agent
Geek Squad
Wheaton, MD
05.2013 - 10.2016
- Traveled to client homes and businesses in a company vehicle or worked remotely using phone and Geek Squad's Support Platform, to provide comprehensive technical solutions, ensuring high customer satisfaction and efficient problem resolution
- Performed advanced virus removal and operating system repairs for both PC and Mac, showcasing expertise in a variety of technical challenges and significantly enhancing system security and performance.
Education
B.S. Database Administration, Computer Technology -
Bowie State University
05.2015
Skills
- SCCM
- Intune
- Airwatch
- File Share Management
- Active Directory
- Microsoft Office Suite
- Application Troubleshoot
Timeline
LAN II (Systems Administrator) - Cardiology
Johns Hopkins University/Hospital
09.2021 - Current
Senior Technical Support Analyst
Johns Hopkins University/Hospital
09.2019 - 09.2021
Technical Support Analyst
Johns Hopkins University
10.2016 - 09.2019
Double Repair Agent
Geek Squad
05.2013 - 10.2016
B.S. Database Administration, Computer Technology -
Bowie State University
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