ROBERT GARNER JR.
Capitol Heights,United States
Summary
A seasoned IT professional with a proven track record at IT Concepts, Inc., I excel in leading teams to deliver complex technical solutions, including cloud computing and cybersecurity enhancements. Skilled in agile methodology and project management. I can drive quality assurance, foster robust customer relationships and ensure an 80% increase in project efficiency across the board.
Overview
13
13
years of professional experience
Work History
LAN-WAN Technical Lead - Server Refreshment Project
Kentro/ IT Concepts
Woodlawn, United States
09.2022 - Current
- Improved overall SSA's server performance by {80%} by providing technical assistance for server refreshment implementation.
- Enhanced system efficiency, resulting in a {80%} increase in upgrading of software deployments for SSA's Server LAN rooms.
- Lead efforts for real-time communication with DCSI Managers, Project Managers and Technicians to ensure optimum customer service for the Server Refreshment Project.
- Provided recommendations for solution-driven results applied to network hardware and software applications.
- Maintained a schedule for eleven Network Engineer contractors of the Project Implementation Team to ensure coverage for migrations according to schedules determined by each branch office(s) and division through weekly and bi-weekly corporate virtual meetings (MS Teams, Zoom, Skype for Business).
Director of Business Development in IT and Healthcare
CEE Corporation
Reston, United States
11.2019 - 08.2022
- Identify opportunities for an initiate partnership with other vendors and business organizations for potential areas of improvement and growth.
- Conduct thorough market research to understand industry trends, competitive activities and customer baseline needs.
- Lead, mentor and motivate the business development management team to ensure a high level of performance and achievement of goals.
- Develop and organize new business initiatives with IT and Healthcare clients using AGILE Dev Sec Ops principles.
Sr. IT Consultant - ORS Contractual Project
Booz Allen
McLean, United States
04.2017 - 10.2019
- Supported implementation and rollout of new desktop technology requirements and ensured desktop information security compliance.
- Managed comprehensive desktop support across Windows platforms including system imaging and re-imaging with Norton Ghost.
- Administered Microsoft Exchange Server, Windows 2003 Server, and ServiceNow, enhancing marketing production flow through Workfront and managing SharePoint 2010 Farm.
- Implemented emerging technologies like virtualization, unified communication, and AWS cloud platform, enhancing tech infrastructure.
- Established and maintained security controls across devices, documented security policies, and monitored vulnerabilities to cyber threats.
IT Transition Technician
Global Tech Solutions
Silver Spring, United States
08.2016 - 03.2017
- Managed the existing LAN and WAN network operating system and provided an upgrade.
- Implemented and approved the network changes in accordance with the (SOP) standard operational procedures.
- Analyzed and diagnosed any network incidents found within their SCCM infrastructure domain mainframe.
- Provided recommendations for solution driven results applied to the network hardware and software applications.
IT Specialist III
Snap Corporation
Chantilly, United States
07.2013 - 07.2016
- Implemented and configured hardware and software installations across USDA Forest Services.
- Managed system upgrades and patching, ensuring seamless Windows 10 migration in a Windows 7, SCCM, and AD environment.
- Provided Tier 2 support for Windows Server 2000/2003 Active Directory and Citrix 7.6 for application deployment.
- Handled troubleshooting and maintenance of local area networks, Citrix deployments, and backup/recovery management on AWS/RHEL/SOLARIS/LDAP tools.
- Maintained incident log and generated reports with 'Right Now' ticketing, contributing to weekly status updates for the USDA Forest Services CIO division.
Education
BS - Computer Sciences/ Information Technologies
Strayer University Alexandria
VaComputer Information Systems
Howard University School of Business Washington
DcSkills
- Active Directory
- Agile
- AWS
- AZURE
- Check Point
- CyberArk
- Cisco Routers
- Cisco Switches
- Citrix
- Cybersecurity
- DevSecOps
- Encryption
- Exchange Server
- Frame-Relay
- LDAP
- Microsoft Exchange
- MS Office 365
- Microsoft Teams
- Microsoft Windows
- MobileIron
- SCCM
- ServiceNow
- SharePoint
- Skype For Business
- SaaS
- Switches & Routers
- Symantec
- Ticketing System
- Tivoli
- VMWare
- VPN
- LAN-WAN
- Windows Server
- Virtualization
- Bit-Locker
- Business Development
- Capture Management Solutions
- Team leadership
- Risk assessment
- Python
SECURITY CLEARANCE
- Public Trust granted
- U.S. Social Security Administration (SSA)
Timeline
LAN-WAN Technical Lead - Server Refreshment Project
Kentro/ IT Concepts
09.2022 - Current
Director of Business Development in IT and Healthcare
CEE Corporation
11.2019 - 08.2022
Sr. IT Consultant - ORS Contractual Project
Booz Allen
04.2017 - 10.2019
IT Transition Technician
Global Tech Solutions
08.2016 - 03.2017
IT Specialist III
Snap Corporation
07.2013 - 07.2016
Computer Information Systems
Howard University School of Business Washington
BS - Computer Sciences/ Information Technologies
Strayer University Alexandria