Summary
Overview
Work History
Education
Skills
References
Clearance
Timeline
Generic

Robert L. Garner, Jr.

Capitol Heights

Summary

A seasoned IT professional with a proven track record at IT Concepts, Inc., I excel in leading teams through complex LAN/WAN technical challenges and server refreshment projects. Expert in cloud computing and team leadership, I've driven project success and enhanced cybersecurity, significantly improving system efficiency and client satisfaction.

Overview

18
18
years of professional experience

Work History

LAN/ WAN Technical Lead

IT Concepts, Inc.
09.2022 - Current
  • Part of a Project Implementation Team, our focus is to provide technical assistance in support of the SSA's Server Refreshment Project, which includes analysis and resolution beyond the initial migration of confidential documents
  • Supports the deployment of agency initiatives, which includes the Server Operating System upgrades as well as hardware upgrades for the Server LAN rooms
  • Analyzed and diagnosed any network administration (AD) incidents found within their SCCM infrastructure domain mainframe
  • Lead efforts for real-time communication with DCSI Managers, Project Managers and Technicians to ensure optimum customer services, which is always provided for the Server Refreshment Project
  • Provided recommendations for solution driven results applied to the network hardware and software applications
  • Maintained a schedule for the eleven Network Engineer contractors of the Project Implementation Team to make sure the coverage for migrations based on the schedules are determined by each branch office(s) and division through our weekly and bi-weekly corporate virtual MS Teams, Zoom and Skype for Business routine meeting sessions

Director of Business Development in IT and Healthcare

CEE Corporation
11.2019 - 08.2022
  • Identify opportunities for an initiate partnership with other vendors and business organizations for potential areas of improvement and growth
  • Conduct thorough market research to understand industry trends, competitive activities and customer baseline needs
  • Lead, mentor and motivate the business development management team to ensure a high level of performance and achievement of goals
  • Develop and organize any new captured business development initiatives among the organization with a variety of potential clients that specializes in the practices within both the IT and Healthcare market baselines with AGILE Dev Sec Ops principles and practices

IT Transition Technician

Global Tech Solutions
07.2019 - 10.2019
  • Managed the existing LAN and WAN network operating system and provided an upgrade
  • Implemented and approved the network changes in accordance with the (SOP) standard operational procedures
  • Analyzed and diagnosed any network incidents found within their SCCM infrastructure domain mainframe
  • Provided recommendations for solution driven results applied to the network hardware and software applications

Sr. Desktop Engineering & Network Support Specialist/ Sr. Consultant

Booz Allen & Hamilton/ ORS Contractual Project
04.2017 - 06.2019
  • Support the implementation and rollout of new or updated desktop technology requirements and desktop information security implementation support
  • Responsible for all desktop support which includes all Windows platforms as well as imaging and re-imaging systems using Norton Ghost
  • Provide tier 3 technical support through the network administration operations across multiple operational networks and work alongside with the Service Desk staff to close problems, identify work arounds, update documentations and provide root cause analysis
  • Administered and supported Microsoft Exchange Server, Windows 2003 Server, Workfront for marketing management productions flow, ServiceNow trouble-ticketing services and SharePoint 2010 Farm
  • IP Addresses, Wins routing resolutions, TCP/IP suite bindings
  • Provided full implementation support for the desktop lifecycle process which includes Hardware/ Software evaluation, Cybersecurity baseline hardening (CIS) and Microsoft Windows Gold image creation/ updating in both management and maintenance
  • Support the implementation of emerging technologies including ESXi virtualization, thin clients, unified communication through the AWS cloud platform, MS Office 365 and UC Cloud Computing: such as testing and evaluation of the AWS cloud infrastructure
  • Implement and maintain security controls across both mobile and desktop OS devices, maintain all required information security documentation and monitor the vulnerability of all cyber-related threats

IT Specialist III/ Systems Administrator

SNAP, Inc.
07.2013 - 03.2017
  • Company Overview: Client: USDA Forest Services/ CIO - Chief Information Office Division
  • Implement the configuration and installation of a wide range of hardware and software equipment and devices within the USDA Forest Services organization
  • Managed and oversaw scheduled system upgrades and patching during weekly maintenance windows
  • Scheduled and supported clients in an AD; Windows 7; SCCM Environment, prior to and during a Windows 10 migration
  • Responsible for the development, installation, support and documentation of a nationwide Check Point Firewall/VPN security system
  • Provided tier 2 support of Windows Server 2000/2003 Active Directory environment
  • Troubleshoot and correct issues with the local area network printers, Tivoli Access Manager Service for remote access with all machines on the SCCM/ AD network, backup and recovery management AWS /cloud/ RHEL/ SOLARIS/ LDAP tools
  • Provide the usage of Citrix 7.6 for mobility in pushing the applications or XenApps software line onto any given mobile devices and laptops
  • Monitored, troubleshooting and repaired TCP/IP network configurations, which heavily utilize Cisco routers and switches
  • Utilized mobile to mobile device management services within the use of the MobileIron database management server
  • 'Right Now' ticketing system to log all work-related incidents and create reports when necessary
  • Participate in our weekly status calls and provide application and service status results within the USDA Forest Services CIO division
  • Client: USDA Forest Services/ CIO - Chief Information Office Division

IT Staff Support Level III/ Network Support Administrator

MODIS Corporation
06.2012 - 06.2013
  • Company Overview: Client: World Bank Group
  • Provide service and preventive maintenance activities on element exchange/baseline products, which include terminals, local and network printers and personal computers
  • Supported clients in an AD, Windows, SCCM Environment, prior to and during a Windows10 and office 365 migration
  • Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments and the utilization of Bit-Locker for data encryption security
  • Provide SCCM/ Active Directory network support, which includes: (password resets, create new users, update/add/remove permissions within the Active Directory GPOs domain)
  • Assist in coordination of changes, upgrades and new products in ensuring systems will operate correctly in both current and future environment(s)
  • Experienced managing security for corporate laptops, desktops, other devices using Trend Micro, Symantec Endpoint Protection, Check Point Endpoint Security
  • Work as an interface between technical staff and clients/ end users during problem incidents and outages
  • Create Remedy/Jira tickets by collecting, sending out and resolving any status updates and kiosk postings
  • Deployment of Anti-virus and malware removal/cleaning as well as Symantec/Norton for both desktop/ laptop machines owned by the bank
  • (ED5.7 standard)
  • Client: World Bank Group

Desktop Support Engineer

K-Force Corporation
02.2011 - 05.2012
  • Company Overview: Client: EPA/ CSC
  • Responding to and resolving intermediate-to-complex computer issues, handling questions and problems over the phone, via e-mail and with follow-up call-backs when necessary
  • Escalating issues in accordance with required service level agreements as well as frequently working with end users and help desk peers, leads and managers
  • Provide Active Directory network support, which includes: (password resets, create new users, update/add/remove permissions)
  • Provide Microsoft Windows XP/7 troubleshooting and support, Blackberry BES support and Remedy Ticketing System support
  • Deployment of Anti-virus and malware removal/cleaning as well as utilizing both Symantec and Norton for both desktop and laptop machines owned by the EPA federal branch
  • Client: EPA/ CSC

Desktop Support Engineer

Ciber Corporation
03.2009 - 01.2011
  • Company Overview: Client: World Bank Group
  • Provide both hardware and software support and the deployment of services within the Latin American Continent (LAC) region
  • Remote access of both desktops and laptops for software applications, drivers and patches
  • Assist with the process planning and follow-up support in the transitional rollout with Microsoft XP Professional to MS Windows Vista operating systems conversion
  • Implement the installation and configuration of the Nortel Call pilot application tool
  • Lotus Notes 8 upgrades of template(s) and migrations
  • Client: World Bank Group

Network Administrator

Robert Half Technology
10.2008 - 02.2009
  • Planned, developed and oversees the quality assurance and process of testing, maintenance control and integration of all network devices rendered
  • Provided recommendations on network function needs and solutions in house and other related department services
  • Provided in-person help desk support of PCs, LAN/WAN connections and MS Exchange 2003-2007 Servers
  • Assist users as needed with all standard applications for both desktop and laptop computers authorized on-site

Field Operations Installations Technician

Eureka Management Services
05.2008 - 09.2008
  • Company Overview: EMS
  • Provided service maintenance support, inventory control and installations for overhead sensors and junction boxes
  • Verified and configured the connectivity as well as the progression of the systems for routine traffic control sensory
  • Performed diagnostic checks and final verification overviews of the services provided through onsite documentation and management control
  • EMS

Network Engineer

U.S. Senate Sergeant AT Arms (SAA)/ General Dynamics (GDIT Division) & Civilian Homeland Security
06.2007 - 04.2008
  • Provided repair maintenance and installations for both old and new GFE Dell PCs including re-imaging or downloading software applications approved by SAA's standard processing rules and configuring network settings
  • Implementing data setups, migration deployments, Citrix 7.6 and Xen Apps within a MS Windows environment for updates on all OS workstations, mobile devices and laptops
  • Relocate or RTS ('Return to Storage' Audited) PCs from one office to another including network related migration settings and configuration rollouts
  • Provided on-site service support for local and network printers as well as utilizing compatible service software patch and driver downloads
  • Provided both remote and on-site client service support, maintenance, problem solving, data analytics and computational linguistic procedures
  • Performed analytical staging, BES account activation procedures, software installations, wireless sync-configuration or USB connect and troubleshooting for all Blackberry handheld devices supported through the SAA

Tier II Desktop Support Engineer

Department of Transportation/ Bowhead/PSS
03.2007 - 05.2007
  • Built and installed new integrated PCs including imaging or loading software and configuring network settings as well as setup and configuration of new user workstations and laptops
  • Upgrade PCs - hardware and operating systems
  • Support both network and personal printers and software applications
  • Installed and supported Windows 98, 2000/XP/ Windows 2003 operating systems
  • Provide remote and on-site client services operational support, maintenance, configuration and installations
  • Add and delete user's profile, security rights and access to confidential documentation
  • Perform installation, configuration and troubleshooting of the Blackberry or PDA handheld devices
  • Configured and troubleshooted both local and network printers; replaced toner cartridges, fuser kits, transfer kits and upgrades for both the network hardware and software components as required

Sr. Level End-user Desktop/ LAN-WAN Administrator / IT Consultant

LPI, Inc.
10.2006 - 02.2007
  • Company Overview: Client: Troutman Sanders, LLP
  • Provided both in-house hardware/software/ senior level end-user support as well as assisted with the regional east coast office-related networking issues
  • Installed, managed and maintained the DC-LAN Manager system, Active Directory Server (ADS) and Tape Back-ups, recommended and scheduled repairs, provided end-user support for all LAN-based applications and performed a variety of complicated LAN tasks
  • Work with Citrix configured Cisco switches and wireless routers
  • Provided full coverage LAN Management, PC Help Desk Support, MS Exchange, MS Outlook, MS Windows XP, MS Windows 2003 Operating Systems, SQL 2000, SMS (Short Messaging Service) and maintaining patch updates within the MS Office 2000/2003 Suite of products environment
  • Client: Troutman Sanders, LLP

Education

BS - Computer Information Systems, Network Technologies

Strayer University
Alexandria, VA
01.1999

Computer Information Systems

Howard University School of Business
Washington, DC
01.1992

Skills

  • MS Office 365
  • Team performance management
  • Cloud computing
  • Project management
  • Team leadership
  • Quality assurance
  • Application security
  • Agile methodology
  • Business partner management
  • Customer relationship management
  • Quality assurance standards
  • Security best practices
  • Windows 10
  • Service Now
  • Remedy
  • Right Now
  • Active Directory
  • DELL products
  • Hewlett Packard Software
  • Hewlett Packard Hardware
  • Cisco routers
  • Cisco switches
  • Cisco hubs
  • Cisco bridges
  • Frame relay
  • Checkpoint
  • VPN
  • AWS Cloud Computing
  • VMware
  • LAN-WAN
  • Cybersecurity
  • CyberArk
  • Linux
  • Fiber Optic Networks

References

FURNISHED UPON REQUEST

Clearance

Public Trust granted by the U.S. EPA 2011.

Timeline

LAN/ WAN Technical Lead

IT Concepts, Inc.
09.2022 - Current

Director of Business Development in IT and Healthcare

CEE Corporation
11.2019 - 08.2022

IT Transition Technician

Global Tech Solutions
07.2019 - 10.2019

Sr. Desktop Engineering & Network Support Specialist/ Sr. Consultant

Booz Allen & Hamilton/ ORS Contractual Project
04.2017 - 06.2019

IT Specialist III/ Systems Administrator

SNAP, Inc.
07.2013 - 03.2017

IT Staff Support Level III/ Network Support Administrator

MODIS Corporation
06.2012 - 06.2013

Desktop Support Engineer

K-Force Corporation
02.2011 - 05.2012

Desktop Support Engineer

Ciber Corporation
03.2009 - 01.2011

Network Administrator

Robert Half Technology
10.2008 - 02.2009

Field Operations Installations Technician

Eureka Management Services
05.2008 - 09.2008

Network Engineer

U.S. Senate Sergeant AT Arms (SAA)/ General Dynamics (GDIT Division) & Civilian Homeland Security
06.2007 - 04.2008

Tier II Desktop Support Engineer

Department of Transportation/ Bowhead/PSS
03.2007 - 05.2007

Sr. Level End-user Desktop/ LAN-WAN Administrator / IT Consultant

LPI, Inc.
10.2006 - 02.2007

BS - Computer Information Systems, Network Technologies

Strayer University

Computer Information Systems

Howard University School of Business

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Robert L. Garner, Jr.