Tyler Teal
St. Louis,MO
Summary
Dedicated, reliable, and motivated individual committed to providing a professional experience for prospective employers. Strive to work hard and effectively. Understand the importance of staying updated with new technologies in the ever-evolving field of information technology and determining how to implement them for a more secure and efficient environment. Goal is to streamline processes while ensuring utmost security. Prioritize two key objectives in every project: security and reliability in today's hostile cyber world where threat actors constantly seek opportunities to steal and destroy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
WAN/LAN Engineer
Lodging Hospitality Management
06.2024 - Current
- Manage 15+ locations plus datacenter connectivity
- Cisco Meraki SD-WAN
- Cisco UCM
- Management of 200+ Cisco Catalyst Switches through SolarWinds
- Manage legacy MPLS network
Deskside Technical Support Associate Analyst
Express Scripts
06.2022 - 06.2024
- Support colleague's endpoints, connectivity to main network through Zscaler Private Access, Checkpoint VPN. Troubleshoot TCP/IP connectivity with on premise network with the 2 buildings in Express Scripts Head Quarters. Active Directory, Okta, Office 365, RDP, Bomgar and MacOS troubleshooting were used. Became the Subject Matter Expert for our team while using Macs, and became a primary point of contact for troubleshooting on site network connectivity problems.
Information Technology Tier 2 Technical Support
Heartland Dental
12.2021 - 06.2022
- Worked with over 1600 dental offices across the United States, troubleshooting and fixing basic connectivity between endpoints, maintaining ESXI hosts and working with high end dental equipment. Basic technologies utilized were Bomgar, Active Directory, VMware ESXI, Office365 and a handful of dental applications.
IS Support Technician
Six Flags, Inc.
03.2021 - 12.2021
- The role of support technician at the Eureka location of Six Flags involves several different responsibilities. Cisco catalysts switch maintenance and configuration for endpoint/POS connectivity. Point of Sales systems were run on legacy raspberry pis, in addition to printers and payment terminals. Provided windows 10 support to full time employees on campus and VOIP support utilizing Cisco UCM.
Education
Bachelor's degree in Information Technology -
Liberty University
Lynchburg, VA09.2022
Skills
- Cisco Networking
- Routing/Switching
- IP/TCP Connectivity
- Firewall / IDS IPS
- MPLS
- SD-WAN
- Active Directory
- System Administration
- Technical reporting
- System Troubleshooting
- Root Cause Analysis
- Quality Control
- Technical Writing
- Process Improvement
- Failure Analysis
- Computer Skills
- Critical Thinking
- Team building
- Attention to Detail
- Excellent Communication
- Multitasking
- IT skills
- System Integration
Certification
- CCNA
- Jamf 100
Additional Information
Outside of work, I have several different projects I use to keep up, and learn new IT connection technologies, mostly centered around networking.
My home lab currently includes a Cisco ISR 1111 with a catalyst 3750x. I have 2 servers, a Dell R620 and R710. The R620 runs vmware as a hypervisor, and the r710 is currently running Unraid. Both run respective services, on the R620, I have a cisco wlc virtualized, with a spare ap as learning.
I also engineered, and maintain a unifi network for a non profit organization. This network consists of a main user vlan, an audio/video vlan; guest, user and iot wireless networks and security controls. I also maintain automation for the av system.
In an ever-changing IT field, I also pay attention to new developing security vulnerabilities, and how they work. My degree does include an emphasis on Cybersecurity, so maintaining a high level of security awareness is very important to me.
Home Lab
I run a small home lab, contained in a 42u rack. From top to bottom, I run Unifi OS for primary routing, as well as firewall capabilities, IDS and IPS. From the Unifi gateway, I run 2 networks for basic guest access to keep things simple. Throughout the rack, I run multiple Cisco Catalyst Switches in a stack, with a Cisco ISR 1111 router for lab exercises. Service wise, I run 2 servers, a Dell R620 and Dell R710. The R620 runs VMware ESXI, and the R710 runs UnraidOS. Primary network services include self hosted dns and content filtering using PiHole. From the PiHole, content is filtered again utilizing OpenDNS with all dns requests forwarded from pihole to opendns. Various other services including a self hosted storage solution (NextCloud), media servers and services, and Zero Trust Network Access connectors utilizing Twingate for remote access. Okta is used as an IDP for authenticating with Twingate and other services where SSO is supported.
Timeline
WAN/LAN Engineer
Lodging Hospitality Management
06.2024 - Current
Deskside Technical Support Associate Analyst
Express Scripts
06.2022 - 06.2024
Information Technology Tier 2 Technical Support
Heartland Dental
12.2021 - 06.2022
IS Support Technician
Six Flags, Inc.
03.2021 - 12.2021
Bachelor's degree in Information Technology -
Liberty University
- CCNA
- Jamf 100
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