Nicolas Tanon
Savannah,GA
Summary
Safety Trainer and Coordinator with expertise in quality control and safety compliance. Motivated teams to enhance customer service and drive operational efficiency, achieving high standards of performance. Focused on fostering teamwork and delivering effective training to elevate customer satisfaction and ensure compliance.
Overview
4
4
years of professional experience
Work History
Team Leader
ABM Janitorial Services
Savannah, Georgia
04.2025 - Current
- Supervised daily cleaning operations to maintain high standards of cleanliness.
- Trained team members on proper cleaning techniques and safety protocols.
- Coordinated scheduling to ensure adequate staffing for all shifts.
- Conducted inspections to ensure compliance with quality control standards.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Resolved team conflicts and addressed concerns to foster a positive work environment.
- Collaborated with management to implement new cleaning procedures and policies.
- Offered feedback on team performance to improve service delivery.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees and provided guidance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted regular performance reviews to assess individual team member progress.
- Implemented strategic plans to enhance team performance and productivity.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Monitored team workload to ensure equitable task distribution and prevent burnout.
Para Transit Driver
Chatman Area Transit (CAT)
Savannah, Georgia
08.2022 - 02.2025
- Transported passengers safely to designated locations within the service area.
- Facilitated safe boarding and disembarking for passengers, promoting accessibility.
- Maintained accurate logs of passenger pickups and drop-offs.
- Communicated effectively with dispatch regarding route changes or delays.
- Performed routine vehicle inspections, ensuring compliance with safety regulations.
- Delivered customer service that fostered positive passenger experiences.
- Collaborated with team members to coordinate schedules and routes.
- Adhered to all local traffic laws and company safety policies.
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Planned new routes each day based on passenger requirements.
- Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
- Notified supervisors of any irregularities encountered during trips.
- Adhered strictly to company policies regarding passenger conduct onboard vehicles.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Distributed informational materials about paratransit services when requested by customers.
- Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
- Communicated with dispatch personnel regarding pick-up times and locations for assigned routes.
- Assisted passengers with loading and unloading luggage onto vehicle.
- Responded quickly in emergency situations such as medical emergencies or accidents on the road.
- Monitored traffic conditions to adjust route schedules accordingly.
- Conducted pre-trip inspections of vehicles prior to departures from base station.
- Maintained records of trips completed, miles driven, fuel consumption and other pertinent information for reporting purposes.
- Familiarized self with area roads and landmarks to ensure efficient navigation during trips.
- Delivered wheelchair securement training to new drivers when necessary.
- Ensured proper operation of vehicle before each trip, including safety checks.
- Reported mechanical issues or incidents immediately to supervisor or dispatcher.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Kept shuttle and reception areas clean and organized.
- Received and submitted passenger fares.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Deescalated verbal altercations and fights between passengers.
- Inspected vehicle tires, brakes, and safety equipment for proper functionality.
- Followed regular schedule of pickups for individual customers and groups.
Education
Associate of Arts - General Studies
Pikes Peak Community College
Colorado Springs, CO08-1994
Skills
- Team management
- Performance monitoring
- Resource allocation
- Operational efficiency
- Training delivery
- Customer service
Timeline
Team Leader
ABM Janitorial Services
04.2025 - Current
Para Transit Driver
Chatman Area Transit (CAT)
08.2022 - 02.2025
Associate of Arts - General Studies
Pikes Peak Community College