Nicolas Velez
Riverview,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective Student committed to learning, developing skills in engineering and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Hard working and ethical student who is looking for a challenge and who wants to work hard in the academy and serve his country.
Overview
2
2
years of professional experience
Work History
Owner/Operator
Velez Velocity Power Wash
06.2023 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
Client Service Representative
Allegra Wellness Spa
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Offered personalized solutions to meet customer requirements and close sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Education
High School Diploma -
Joe E. Newsome High School
Lithia, FL05.2024
Skills
- Contract Negotiation Expertise
- Client Relations
- Verbal and Written Communication
- Client Service
Languages
Spanish
Limited Working
Timeline
Owner/Operator
Velez Velocity Power Wash
06.2023 - Current
Client Service Representative
Allegra Wellness Spa
05.2021 - Current
High School Diploma -
Joe E. Newsome High School
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