Nicolasa A. Orellana
Wyoming,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Agent services
State Farm
04.2023 - Current
- Advised clients on insurance products including life, auto, and property
- Assessed customer needs and recommended appropriate coverage Plans
- Explained policy terms, conditions, premium, and Benefits clearly
- Processed applications, renewals, and policy changes
- Built and maintained strong client relationships
- Met sales targets while complying with company and regulatory Standards
- Provides personalized insurance solutions based on client needs
- Responded to client inquiries and resolved policy – related issues
- Assisted customers with claims, submission and follow-ups
- Maintained accurate client records and documents
Machine Operator
Roskam Foods (S1)
09.2020 - 04.2023
- Packed Cereal, Waffles, pancakes, and chips according to company Standards.
- Operated packing and sealing machines on production line
- Inspected products for quality, weight, and proper labeling
- Maintained cleanliness and food safety standards (GMP)
- Assisted with loading, stacking, and palletizing finished goods
- Operated and monitored automated packaging machines for food products
Lead Production
Preferred Quality Services
09.2019 - 09.2020
- Train new employees in processes and procedures
- Proficient at handling a high volume of tasks and prioritizing needs
- Able to achieve production targets while motivating others
- Maintain quality by following and enforcing standards
- Assign jobs to production workers
- Assist with cleaning, troubleshooting and maintenance of machinery
- Moved freight, stock, and other materials to production areas and storage dock.
QA Technician
Michigan Turkey Producers
06.2012 - 09.2019
- Assist in execution of internal audits
- Provide technical assistance to operations regarding reports and specifications
- Retain product and investigate to determine disposition under guidance of management
- Verify environment and employee sanitation compliance
- Verify calibration compliance of various pieces of equipment
- Perform documentation review, HACCP verification and SSOP monitoring
- Test for PH and chlorine
- Promote and adhere for Food Safety and Quality
- Follow all Good Manufacturing Practices (GMP) Perform any other related duties as assigned
Production Member
Amway
09.2010 - 06.2012
- Inspect product label for defects
- Inspect product for defects
- Packed Air filters and Water filters
Education
Insurance Agent License - Life Property and Casualty (P&C) license
Michigan School of Insurance, LLC
Lansing, MIGED -
Sparta Adult Education
Sparta, MI03-2026
Skills
- Microsoft Office
- Fluent in Spanish and English
- Communication
- Self-motivation
- Conflict Resolution
- Decision Making
- Clear verbal and written communication
- Problem – resolving and conflict resolution
- Active listening and empathy
- Handling customer complaints professionally
- Data entry and record keeping
- CRM system and customer databases
- Order processing and follow-ups
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Clear communication
- Customer complaint resolution
- Conflict resolution
- Resolving customer issues
- Teamwork
- Multitasking
- Self motivation
Languages
English
Full Professional
Timeline
Agent services
State Farm
04.2023 - Current
Machine Operator
Roskam Foods (S1)
09.2020 - 04.2023
Lead Production
Preferred Quality Services
09.2019 - 09.2020
QA Technician
Michigan Turkey Producers
06.2012 - 09.2019
Production Member
Amway
09.2010 - 06.2012
Insurance Agent License - Life Property and Casualty (P&C) license
Michigan School of Insurance, LLC
GED -
Sparta Adult Education