NICOLE JOHNSON

Westerville,OH

Summary

Strategic operations and technology leader translating business priorities into actionable plans. Drives organizational effectiveness through cross-functional collaboration and data-driven decision-making. Experienced in portfolio management, governance, and establishing operating cadences. Holds an MBA and a degree in Computer Science.

Overview

years of professional experience

Work History

Program Manager / Sr. Business Analyst

Industry Insights, Inc.

01.2024 - Current

Managed portfolio of 40+ initiatives, established governance, tracked risks, ensured execution aligned with leadership priorities.
Partner with the President and VP of Operations to translate strategic priorities into executable plans and improve operational decision-making.
Integrated AI tools, including ChatGPT, Claude, and Claude for Excel, into daily workflows to streamline analysis and reduce manual effort.
Established governance frameworks, leadership operating cadences, performance reporting, and decision-making processes that improved visibility, accountability, and execution while advising executives on priorities and risks.
Partnered with executive leadership to integrate newly acquired business, coordinated proposals, client transitions, and project execution that retained 100% of acquired revenue.
Use SQL and data analysis to support operational reporting, identify trends, and inform executive decision-making.
Integrate AI tools, including ChatGPT, Claude, and Claude for Excel, into daily workflows to streamline analysis, improve efficiency, and reduce manual effort.
Partnered with executive leadership to integrate a newly acquired business, coordinating proposals, client transitions, and project execution that retained 100% of acquired revenue and supported significant client growth over the following two years.
Led cross-functional teams to deliver strategic initiatives and drive project success.
Streamlined program processes, enhancing operational efficiency and reducing turnaround times.
Mentored junior staff, fostering professional development and improving team capabilities.
Developed comprehensive project plans aligning with organizational goals and stakeholder expectations.
Facilitated stakeholder meetings to gather insights and ensure alignment on project objectives.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Founder and President

The Baby Sleep Site

05.2008 - Current

Founded and scaled The Baby Sleep Site, a leading online pediatric sleep resource, serving millions of parents annually while building a successful consulting and digital publishing business; transitioned from full-time leadership in 2024 while continuing to own the company’s digital assets.
Designed scalable operational systems and processes to enhance customer service delivery and support long-term business growth.
Analyzed operational data to inform strategic decisions, enhance customer retention, and optimize overall business performance.
Managed digital marketing, content, email, and technology platforms to drive audience growth and boost engagement.

Independent Technology Services Consultant

Public Storage, Inc.

02.2003 - 05.2012

Provided long-term technology consulting to the CIO and senior IT leadership, supporting enterprise technology initiatives across a distributed environment of more than 1,500 locations.
Aligned business and technical stakeholders for effective technology planning and implementation.
Aligned business and technical stakeholders to support technology planning and implementation.
Presented actionable technical and business recommendations to executive leadership.

Vice President, Information Systems

Cleverley & Associates

01.2000 - 12.2002

Led application development and information systems initiatives that enhanced business operations.
Managed implementation of internal software solutions that supported organizational objectives.

Education

MBA - Business Administration And Management

The Ohio State University, Fisher College of Business

Columbus

Bachelor of Arts - Computer Science

University of California, Berkeley

Berkeley, CA

Skills

Strategic operations
Strategic Planning
Executive Operations
Portfolio management
Initiative strategy
Cross-Functional Leadership
Operating Cadence
Business Transformation

Risk management
Data analytics
Problem-solving
Analytical Thinking
Process improvement
Portfolio management
Strategic planning

Timeline