NICOLE ABEL
Utica,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Northwestern Mutual
05.2024 - 01.2025
- Manage the financial advisor's calendar, schedule appointments, and coordinate meetings
- Prepare and organize client paperwork, including account applications, forms, and reports
- Assist with client communications, responding to inquiries and providing follow-up as needed
- Prepare meeting materials and presentations for client appointments
- Initiate and maintain client applications for all Life Insurance and Investment Accounts
- Handle administrative tasks such as filing, scanning, and data entry
- Provide general office support and assist with special projects as assigned
Self Direction Liaison
RCIL
01.2018 - 03.2020
- Promoted independence for persons with developmental disabilities, and developed and evaluated service plans
- Supported clients in overcoming barriers and challenges to community involvement
- Facilitated and encouraged client growth with confidence, and coached areas of daily living skills
Senior Office Specialist I
Mohawk Valley Community College
12.2014 - 04.2015
- Prepared all office documents, memos, contracts, and correspondence
- Provided pertinent information to students/public, and received, sorted, processed, and dispersed mail
- Ordered inventory, issued supplies, and initiated work order requests
- Multi-line phone operator, taking messages and furnishing routine information
Victim-Witness Program Coordinator
Oneida County District Attorney’s Office
01.2005 - 04.2014
- Acquired confidential evidence, legal documents, and witness
- Designed, wrote, and produced a wide variety of subpoena templates
- Liaised for witnesses, victims, regional investigators, and DA’s
- Assisted with return of stolen property and case status
- Prepared witness vouchers and arranged transportation/lodging
- Scheduled approximately 30 grand juries, trials, hearings on a weekly basis, and submitted and served subpoenas in a time sensitive manner for all of Oneida County
Education
BPS - Business: Public Management
SUNY Polytechnic Institute
Utica, NY01.2002
AAS - Business: Office Technology
Herkimer County Community College
Herkimer, NY01.1997
Skills
- Notary Public for NYS
- Scheduling and Calendar Management
- Proficient with Microsoft Office Applications (Word, Excel, Outlook, Adobe, PowerPoint)
- Confidential Document Control
- Ability to Prioritize and be Resourceful
- Excellent Verbal and Written Communication
Timeline
Administrative Assistant
Northwestern Mutual
05.2024 - 01.2025
Self Direction Liaison
RCIL
01.2018 - 03.2020
Senior Office Specialist I
Mohawk Valley Community College
12.2014 - 04.2015
Victim-Witness Program Coordinator
Oneida County District Attorney’s Office
01.2005 - 04.2014
AAS - Business: Office Technology
Herkimer County Community College
BPS - Business: Public Management
SUNY Polytechnic Institute
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