Nicole Acree
Post Falls,ID
Summary
Dynamic Service Manager with a proven track record at Killing Machine Chopper, excelling in customer service and team leadership. Skilled in employee training and operational efficiency, I transformed customer complaints into loyalty opportunities, enhancing service quality and driving business success. Committed to fostering positive employee relations and optimizing service operations.
Overview
4
4
years of professional experience
Work History
Service Manager
Killing Machine Chopper
06.2023 - 08.2025
- Assisted in managing daily service operations and customer interactions.
- Learned to handle customer inquiries and resolve issues effectively.
- Collaborated with staff to maintain service quality and operational standards.
- Adapted quickly to changing service demands and priorities.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Store Manager
M and W Vape
01.2022 - 08.2025
- Directed daily operations to ensure efficient store performance and optimal customer service.
- Trained and mentored staff to enhance product knowledge and sales techniques.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends, inform merchandising strategies, and maximize profitability.
- Developed promotional campaigns that increased customer engagement and drove foot traffic.
- Fostered positive relationships with suppliers to negotiate better pricing and product availability.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
South Fremont Alt
St Anthony Id12-2008
Skills
- Positive attitude
- Customer service
- Employee training and development
- Employee relations
- Quality assurance
- Crew leadership
- Office administration
- Service scheduling
- Operational efficiency
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Killing Machine Chopper
06.2023 - 08.2025
Store Manager
M and W Vape
01.2022 - 08.2025
High School Diploma -
South Fremont Alt