Nicole Adams
Hollywood,MD
Summary
Dynamic and detail-oriented professional with experience at Baptist Health Medical Center, excelling in electronic health records management and customer service. Proven ability to enhance patient satisfaction through effective communication and problem resolution. Committed to maintaining health and safety compliance while managing medical supply inventory efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Night Manager
Dominos Pizza Inc.
08.2023 - 10.2023
- Supported nightly operations by coordinating staff schedules and managing shift changes.
- Assisted in maintaining inventory accuracy through regular stock checks and orders.
- Handled customer inquiries and complaints, ensuring satisfaction and timely resolutions.
- Monitored food safety practices to comply with health regulations and standards.
- Assembling and packaging Products for Customers
- Implemented cleaning protocols, ensuring a sanitary environment for staff and customers.
- Managing final till and closing down store.
Medical Assistant
Baptist Health Medical Center
08.2018 - 11.2018
- Assisted in patient intake and recorded vital signs accurately.
- Supported healthcare team by preparing examination rooms and sterilizing instruments.
- Managed appointment scheduling, ensuring efficient patient flow and minimal wait times.
- Provided exceptional patient care by addressing inquiries and offering support during visits.
- Coordinated with medical staff to maintain accurate electronic health records (EHR).
- Conducted routine lab tests, ensuring adherence to safety protocols and procedures.
- Maintained inventory of medical supplies, facilitating timely replenishment for operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Shah Associates, MD
08.2013 - 07.2014
- Educated patients on medication usage and post-visit care instructions effectively.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Certified Medical Assistant - Certified Medical Assistant
Keystone Job Corps
Drums, PA06-2013
No Degree - Serniour Staff Childcare
CSM
Prince Fredrick, MD09-2010
High School Diploma -
Patuxent High School
Lusby, MD06-2008
Skills
- Inventory management
- Customer service
- Food safety compliance
- Problem resolution
- Electronic health records management
- Medical supply inventory
- Communication and customer service focus skills
- Health and safety compliant
- Attention to detail
- Front office operations
- Reliability
- Sanitation protocols
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR/BLS certified
- EMT Nationally certified
Timeline
Assistant Night Manager
Dominos Pizza Inc.
08.2023 - 10.2023
Medical Assistant
Baptist Health Medical Center
08.2018 - 11.2018
Medical Assistant
Shah Associates, MD
08.2013 - 07.2014
Certified Medical Assistant - Certified Medical Assistant
Keystone Job Corps
No Degree - Serniour Staff Childcare
CSM
High School Diploma -
Patuxent High School