Summary
Overview
Work History
Education
Skills
QUALIFICATIONS
Timeline
Generic

Nicole Alaniz

The Woodlands,TX

Summary

Experienced professional seeking challenging position to leverage expertise, drive career growth, and contribute to dynamic team. Committed to continuous skill enhancement and success in collaborative environment.

Overview

20
20
years of professional experience

Work History

AML ANALYST

Woodforest National Bank
01.2023 - Current
  • Analyze accounts that have been flagged for review by Verafin for possible suspicious or structured activity on consumer and business accounts. Type up an analysis of alerted activity reviewed. Escalate any suspicious or structured activity to SAR for further determination.
  • Work alerts such as P2P, Structuring, Funnel, Human Trafficking, Transfer in Transfer Out to name a few
  • Cross trained on processing CTRs. Process CTRs daily in D1.
  • Complete quarterly training on banking regulations.
  • Ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high-volume environment.
  • Work quarterly reports for monetary instruments and multi-ACH items.
  • Self-starter possessing the ability to work independently while supporting a team environment

Debit Card Dispute Clerk (Promotion)

Woodforest National Bank
01.2007 - 01.2023
  • Process Pulse Pix2 cardholder and terminal adjustment reports
  • Process Pulse good faith report
  • Process MasterCard adjustment report
  • Balance account chargebacks are processed through
  • Properly investigate and work disputes while following bank regulations and guidelines
  • Process chargeback’s through Pulse Pix2 and MasterCard Connect
  • Assist with department phone calls.
  • Work with fellow team members to ensure that daily tasks are completed
  • Communicate with branches and other departments daily to assist with questions and retrieving reports needed for disputes
  • Request video, audit tapes & reports from branches and Risk Management
  • Manually debit and credit accounts, refund fees and enter totals on Excel spreadsheet
  • Assist in boxing data files to be sent to offsite storage
  • Work well under pressure to ensure files are completed in a timely manner
  • Quarterly training in bank regulations
  • Cross train in other areas to assist when workload is low.

Teller/Personal Banker

Woodforest National Bank
01.2005 - 01.2007
  • Processed full-scope banking transactions for customers to include cash advances, western union, money orders, cashier’s checks, scan documents ordering checks & debit cards
  • Made change orders for commercial and business customers
  • Received and made monthly audits
  • Followed opening and closing duties
  • Gained experience in handling large amounts of cash
  • In charge of callbacks for overdrawn accounts
  • Opened and closed accounts
  • Assist in Marketing to gain new customers

Education

High School - undefined

Conroe High School
01.2003

Skills

  • Suspicious activity reporting
  • Financial crime investigation
  • Transaction monitoring

QUALIFICATIONS

  • Twenty years’ experience in Banking Operations/ Commercial Retail Banking.
  • Full knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Verafin, D1) 10 key touch.

Timeline

AML ANALYST

Woodforest National Bank
01.2023 - Current

Debit Card Dispute Clerk (Promotion)

Woodforest National Bank
01.2007 - 01.2023

Teller/Personal Banker

Woodforest National Bank
01.2005 - 01.2007

High School - undefined

Conroe High School

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Nicole Alaniz