Summary
Overview
Work History
Education
Skills
Certification
Timeline

Nicole Allen

Houston,TX

Summary

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Focused Security Manager bringing 30 years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training and developing security team members. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Skilled NCSO competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at [Type] and [Type] facilities. Keen to offer 30+ years of experience and take on challenging new role. Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in [Skill] and [Skill]. Carries out instructions effectively. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained iar-15, shot gun and a .45 weapons, defensive tactics and conflict de-escalation techniques. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled NCSO competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success. . Keen to offer 30+ years of experience and take on challenging new role. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in many weapons, defensive tactics and conflict de-escalation techniques. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Non-Commissioned Security Officer

Texas Children Hospital
Houston, TX
01.2020 - Current
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Reported safety hazards for remediation response.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Completed incident reports to record security or loss prevention incidents.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Monitored premises and recorded activity in daily officer reports.
  • Observed patrons and customers to quickly address security situations.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Maintained high levels of alertness throughout shifts.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
  • Patrolled crowds during events to preserve order and promote security.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Identified suspicious activity to determine appropriate response.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

Correctional Sergeant

Texas Department Of Criminal Justice
Rosharon, TX
04.2018 - 09.2020
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Diffused disruptive behavior by verbal interventions.
  • Prepared written reports concerning inmate's misconduct.
  • Communicated information regarding security, safety and operations through chain of command.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Conducted urinalysis tests on staff and inmates to test for illicit drugs.
  • Monitored disciplinary and medical lockups every [Number] minutes.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Received and inspected mail and property from visitors on behalf of designated inmates.
  • Issued security badges and passes to guests and visitors.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Settled disputes between inmates.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Conducted fire, safety and sanitation inspections.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Maintained order in building and on grounds of prison.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Assigned inmates to open and appropriate housing units.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Supervised and made cell assignments.
  • Promoted safety, order and functionality of [Type] facility.

Cashier

Bucee's
Lake Jackson, TX
09.2014 - 05.2016
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Correctional Officer Lieutenant

Texas Department Of Criminal Justice
Brazoria, TX
01.2014 - 05.2016
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Communicated information regarding security, safety and operations through chain of command.
  • Diffused disruptive behavior by verbal interventions.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Prepared written reports concerning inmate's misconduct.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Received and inspected mail and property from visitors on behalf of designated inmates.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Conducted urinalysis tests on staff and inmates to test for illicit drugs.
  • Monitored disciplinary and medical lockups every [Number] minutes.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Settled disputes between inmates.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
  • Conducted fire, safety and sanitation inspections.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Maintained order in building and on grounds of prison.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Assigned inmates to open and appropriate housing units.
  • Promoted safety, order and functionality of [Type] facility.
  • Supervised and made cell assignments.

Correctional Officer

Texas Department Of Criminal Justice
Huntsville, TX
05.1994 - 05.2016
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.

Education

High School Diploma -

Hitchcock High School, Hitchcock, TX
05.1989

Skills

  • First Aid and CPR Certified
  • Crime Prevention Methods
  • Screening Wands
  • CCTV Surveillance
  • Interior and Exterior Patrol
  • Detailed Activity Logs
  • Intruder Removal
  • Emergency Response
  • Team Player
  • CPR Certified
  • Verbal and Written Communication
  • Employee and Visitor Screening
  • Professional Demeanor
  • First Aid Training
  • CCTV Monitoring
  • Security Regulation Enforcement
  • Attentive and Observant
  • De-escalation Techniques
  • Incident Reporting
  • Customer Service
  • Fire Department Communication
  • Ground Patrol
  • Report Writing
  • Shift Work Experience
  • High Level of Integrity

Certification

  • Licensed NCSO - 2018
  • Licensed CSO - 2022
  • Certified CPR, Texas Children's Hospital- 2020
  • Certified CPI, Texas Children's Hospital- 2020

Timeline

Non-Commissioned Security Officer - Texas Children Hospital
01.2020 - Current
Correctional Sergeant - Texas Department Of Criminal Justice
04.2018 - 09.2020
Cashier - Bucee's
09.2014 - 05.2016
Correctional Officer Lieutenant - Texas Department Of Criminal Justice
01.2014 - 05.2016
Correctional Officer - Texas Department Of Criminal Justice
05.1994 - 05.2016
Hitchcock High School - High School Diploma,
Nicole Allen