Nicole Allred
Gilbert,AZ
Summary
Energetic and reliable. Skilled in fast-paced environments and great working with and around people and technology. Great at multi-tasking and getting tasks done quickly. I will complete any task given to me as quickly and efficiently as possible while still getting the task done right. I have over 9 years of leadership skills from being a manager at The Children's Nature Center, PetSmart, and Once Upon A Book Club. Personable and responsible, I have worked with customer service for 8 years, as a tour guide for 2 years, and building and running a team of employees to organize, build, and ship products for 5 years.
Overview
10
10
years of professional experience
Work History
Fulfillment Manager
Once Upon A Book CLub
Tempe, AZ
08.2021 - Current
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Conducted orientation and training for new and seasonal employees, emphasizing adherence to company standards and efficient operational practices.
- Oversaw efficient and precise packing and shipping operations to ensure timely delivery of hundreds of products each day.
- Leveraged expertise in Shopify and ShipStation to streamline e-commerce operations.
- Aided customer service in responding to customer inquiries when needed
- Aided in photographing and editing product photos to enhance online visual appeal.
Associate Lead With Keys
PetSmart
Tempe, AZ
08.2017 - 07.2021
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new associates on customer service standards and product knowledge.
- Managed inventory levels and facilitated timely restocking of merchandise to enhance sales.
- Resolved customer inquiries and complaints swiftly, enhancing overall customer satisfaction ratings.
- Collaborated with management to develop promotional displays that increased product visibility.
Tour Guide and Closing Manager
The Children's Nature Center
Grand Junction, CO
01.2017 - 03.2018
- Developed and implemented interactive activities to promote environmental awareness among children.
- Conducted engaging educational tours for diverse groups, enhancing visitor experience and knowledge of nature.
- Trained new tour guides on best practices for delivering informative and captivating presentations.
- Answered questions for visitors about the nature center programs and about the animals in our care.
- Supervised daily closing procedures to maintain operational integrity and compliance.
- Cared for and monitored the health of all the animals in the center.
Cashier
Walmart Neighborhood Market
Grand Junction, CO
11.2016 - 01.2017
- I accepted and check payment from customers and make change as necessary. I assist co-workers and customers with any questions or projects they have. I make sure products being sold are in good shape and not expired or broken. I also help stock and clean the store and my area of the store. I'm in the process of being trained to do many positions throughout the store other than cashier such as oversee the fuel center and the customer service desk.
Crew Member
McDonalds
Grand Junction, CO
10.2015 - 09.2016
- I accepted payment from customers and made change as necessary. I assisted co-workers, checked the quantity and quality of received products, and cleaned up spilled food and drink, removed and cleaned up trash, and helped stock inventory. I frequently switched between many positions to help the restaurant operate properly and efficiently.
Education
High School Diploma -
Central High School
Grand Junction, CO01-2016
Game Art and Animation
University of Advancing Technology
01-2020
Graphic Design
Colorado Mesa University
Grand Junction, CO01-2018
Digital Design
Western Colorado Community College
Grand Junction, CO01-2016
Skills
- Quick learner
- Punctual
- Good at multi-tasking
- Leadership skills
- People person
- Warehouse operations
- Shipping and receiving
- Staff training
- Problem solver
- Hard working
- Forklift operation certification
- Customer relations
Timeline
Fulfillment Manager
Once Upon A Book CLub
08.2021 - Current
Associate Lead With Keys
PetSmart
08.2017 - 07.2021
Tour Guide and Closing Manager
The Children's Nature Center
01.2017 - 03.2018
Cashier
Walmart Neighborhood Market
11.2016 - 01.2017
Crew Member
McDonalds
10.2015 - 09.2016
Graphic Design
Colorado Mesa University
High School Diploma -
Central High School
Game Art and Animation
University of Advancing Technology
Digital Design
Western Colorado Community College