Nicole Anderson
Sanford,Florida
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
Work History
Customer Service Administrator
Johnson Controls, Inc
Orlando, FL
01.2020 - Current
- Issue Subcontract POs for third-party vendors
- Support AP/AR with on time billing
- Assist in daily scheduling of HVAC and Control techs
- Order parts for customers and mechanics using POs
- HVAC and Control tech support for 23 field personnel
- Create daily reports for field safety confirmation
- Responsible for setting up new vendor accounts
- Assist vendors with payment issues
- Updated customer service database with new information, address changes and contact details.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Oracle software.
Operations/Administration support
TopBuild/Masco
Daytona Beach, FL
10.2014 - 12.2019
- Acted as interim department head in absence of manager
- Prepared payroll for department to send to HR
- Support AR/AP with on time billings and builder invoice issues
- Processed correspondence for executives and coordinate and schedule jobs
- Process NTOs, lien releases, CO’s and AIA forms and liens when appropriate
- Acted as main point-of-contact for 10 field employees, supporting administrative needs and tasks efficiently.
- Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks.
Administrative Asst/Accounting
Hudsons Furniture Showroom, Inc
Sanford, FL
10.2001 - 09.2014
- Acted as interim department head to fill in in absence of manager
- AR and AP experience
- Supervise and balance daily sales receipts of 18 stores
- Supporting documents such as official receipts for travel and purchase reports
- Increased average monthly customer financing by 25% monthly
- Supervise, Process and confirm deliveries
- Maintain and update client and customer databases
- Coordinate aging reports weekly
- Increased customer satisfaction by resolving issues
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor of Science - Construction Management
Seminole State College of Florida
Sanford, FL05.2023
Building Construction Technology Technical Certificate - Construction Management
Seminole State College of Florida
Sanford, FL05.2021
Associate of Arts - General Studies
Seminole Community College
Sanford, FL09.2011
Skills
- Customer Service and Assistance
- Office Management
- Inquiry Requests
- Payroll Administration
- Clerical Support
- Operational Efficiency
- Client Inquiries
- Project Requirements
Timeline
Customer Service Administrator
Johnson Controls, Inc
01.2020 - Current
Operations/Administration support
TopBuild/Masco
10.2014 - 12.2019
Administrative Asst/Accounting
Hudsons Furniture Showroom, Inc
10.2001 - 09.2014
Bachelor of Science - Construction Management
Seminole State College of Florida
Building Construction Technology Technical Certificate - Construction Management
Seminole State College of Florida
Associate of Arts - General Studies
Seminole Community College