Nicole Anderson
Bluffton,SC
Summary
Experienced Sales Trainer versed in guiding individuals to build useful job skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Years of Senior Living experience and remote work. Enjoy watching the growth of a sales person after training them.
Overview
12
12
years of professional experience
Work History
Performance Success Coach
Caring.com
08.2019 - Current
- Assess training program effectiveness on regular basis and improve upon deficient areas.
- Design and implement sales training program and documentation.
- Managed training and development team for highly effective sales team.
- Train and Mentor Family Advisors in their first 90 days on sales practices to be an expert in Senior Living to both families and partners.
- Held weekly 1x1 meetings with each sales person to coach and develop them.
- Maintain training and development Intranet site with up to date training videos and materials.
- Facilitated group sessions and learning discussions to further objectives.
Director of Community Outreach
Yorktown Assisted Living
09.2017 - 08.2019
- Prepared and delivered informative presentations and other promotions to community audiences.
- Cultivated and maintained relationships with community senior living communities, medical facilities, agencies, churches and other outreach partners.
- Promoted grassroots marketing initiatives in community and created broad buy-in and support of outreach programs to help increase census in the community.
- Joined the Alzheimer's Association local chapter to help fundraise and spread awareness of the help out there for families in need.
Family Advisor
A Place For Mom
08.2011 - 05.2017
- Advised and educated families in need of senior living for themselves or their loved ones.
- Worked with communities to educate them on our placement services
- Identified available community resources and programs for families of the elderly
- Managed heavy call volume effectively through well-developed time management, organizational and task prioritization skills.
Education
Bachelor of Science - Sales And Marketing Education
St. Thomas Aquinas College
Sparkill, NY05.1994
Skills
- Group Facilitation
- Support Networks
- Coaching Proficiency
- Medical Terminology
- Effective Planning
- Instructional Support
- Positive Communication Strategies
- Coaching and Mentorship
- Life Management
- Activity Organization
- Skill Development Training
Timeline
Performance Success Coach
Caring.com
08.2019 - Current
Director of Community Outreach
Yorktown Assisted Living
09.2017 - 08.2019
Family Advisor
A Place For Mom
08.2011 - 05.2017
Bachelor of Science - Sales And Marketing Education
St. Thomas Aquinas College
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