NICOLE ANDERSON
Layton
Summary
Communicative customer service professional of 20 plus years, I am very motivated to maintain customer satisfaction and contribute to company success. I’ve been managing large amounts of inbound calls for years and sustaining satisfactory relationships with customers.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Sutter Health
Layton
02.2020 - Current
- Possesses written and verbal communication skills to explain, sensitive information clearly and professionally, including non-medical people ability to work and maintain confidential information.
- Works well independently or as part of a team.
- Well developed organizational skills, including the ability to prioritize projects and work, using operating procedures and methods to meet the deadline.
- Resolve standard problems by picking the correct solution from established choices.
- Operates office equipment, such as multiline phone, lines, printers, faxes, copier, and scanners.
Customer Service Representative
McKay Dee Orthopedics
Ogden
02.2008 - 11.2019
- Answered incoming calls at very fast, paced office.
- Demonstrated strong, verbal and written communication skills, with a professional attitude, excellent dependability, and the ability to handle stressful situations.
- Checked patients in and out for their appointments, handled cash daily, took customer service phone calls to help with the clients requests.
Customer Service Representative
Davis Hospital and Medical Center
Layton
05.2005 - 02.2008
- Anticipated the needs of the patients and guests, then responded in an accurate and timely manner.
- Collected all necessary, co-pays deductibles, and coinsurance as needed.
- Responded to questions regarding account status payment arrangements and concerns.
- Resolved billing or charged dispute or forwarded the problem account to the appropriate individual for resolution.
- Reconciled cash against daily charge and cash reports.
Education
High School Diploma -
Weber High
Ogden07.1999
Skills
- Verbal communication
- Written communication
- Office equipment operation
- Problem resolution
- Confidential information handling
- Cash handling
- Appointment scheduling
- Billing dispute resolution
- Data entry
- Team collaboration
- Time management
- Organizational skills
- Stress management
- Attention to detail
- Microsoft office suite proficiency
- Assertiveness
- Exemplary work ethic
- Issue follow up
- Reliability and punctuality
- Complaint handling
- Customer complaint resolution
Timeline
Customer Service Agent
Sutter Health
02.2020 - Current
Customer Service Representative
McKay Dee Orthopedics
02.2008 - 11.2019
Customer Service Representative
Davis Hospital and Medical Center
05.2005 - 02.2008
High School Diploma -
Weber High