Nicole Anderson
Crossmark Merchandising
Burbank,CA
2
Languages
1
Certification
13
years of professional experience
Detail-oriented professional with strong problem-solving and communication skills. Proven ability to work independently and affectively..
Work History
Retail Merchandiser/Customer Service Representative
12 Years 9 Months- Collaborated with store staff to ensure merchandising standards met corporate guidelines.
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Adapted quickly to changing promotional displays and seasonal merchandising initiatives.
- Trained new team members on best practices for product presentation and merchandising techniques.
Visual Merchandising Manager and Customer Relation
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented process improvements, enhancing team efficiency and productivity.
- Managed budgets effectively, optimizing resource utilization while maintaining quality standards.
- Provided training support for new hires on company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Administrative Assistant
- Maintained filing systems and databases, improving document retrieval efficiency and accuracy.
- Responded to inquiries via phone and email, providing exceptional customer service to clients and visitors.
- Supported office operations by ordering supplies and managing inventory levels, streamlining procurement processes.
- Processed customer orders accurately and efficiently using order management systems.
- Coordinated with shipping departments to ensure timely delivery of products.
Registrar
- Managed registration processes for players, ensuring accurate data entry and compliance with league regulations.
- Developed and maintained player databases using registration management software.
- Communicated effectively with parents and players regarding registration deadlines and requirements.
- Collaborated with coaching staff to streamline onboarding procedures for new players.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cash Office Manager
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Oversaw daily financial operations, including deposits and reconciliations, enhancing operational efficiency.
- Trained and mentored team members on cash office procedures and best practices for accuracy.
- Coordinated audits of cash registers to ensure adherence to financial controls and security measures.
- Maintained accurate inventory counts for all store assets, conducting frequent audits to ensure proper tracking of items.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
Education
Associate of Science - Fashion Design And Merchandising
No Degree - General Studies
CPC-A - Medical Coding
Skills
Proficient in medical coding
ability to abstract medical record
ICD-10-CM
CPT and HCPCS knowledge
Effective problem resolution
Effective communication
Strong attention to detail
Transaction processing management
Detail-oriented
Effective time management
Effective team leadership
Independent project execution
Proficient in typing
Responsive to change
Certification
CPC-A
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Retail Merchandiser/Customer Service Representative
Crossmark Merchandising
11.2013 - CurrentRead More
Cash Office Manager
Ross Dress for Less
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Registrar
California Golden Bears Hockey Club
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Office Administrative Assistant
JAS INC
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Visual Merchandising Manager and Customer Relation
Lawrence Merchandising
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FIDM
Associate of Science from Fashion Design And Merchandising
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Pierced Community College
No Degree from General Studies
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AAPC
CPC-A from Medical Coding
Read More